Unable to connect "no matching user/pw" -- Android app

[CorporalCuddler]

I had some help with some previous issues, and now I've discovered another one I'm hoping I can get help with ...

I can connect to blue iris from my Android blue iris app when I'm on wifi. Works perfectly. But when I'm not on wifi, I get the message, "Unable to connect. Please try again. Reason: no matching user/pw". I'm kind of stumped here. Obviously, it appears my login is incorrect, but it's working for wifi. Also, if I change the port number, I get the error message, ""Unable to connect. Please try again. Reason: Unable to reach server". Which validates that I'm using the correct port number.

I'm using the port number that blue iris is saying to use.

By the way, I know how to port forward, so I'm certain that's not the issue, I'm accessing one of my ip cameras on 4G using another app with no issues.

 

[fenderman]

what port are you using?

 

[CorporalCuddler]

81 ... for both wifi and external access.

Though, I've tried other ports such as 377 and 37777, and they all work for wifi, but ONLY for wifi.

 

[fenderman]

Go to the user tab on the main option page, click on the user name you are trying to use and make sure lan only is not selected. Also just try adding a new user name as administrator and see of you get the error.

 

[CorporalCuddler]

That did it. I ended up creating a new user and making sure that check box wasn't selected. Thanks again fenderman.

 

[fenderman]

No problem, glad to help.

 

[Kaos]

I had the same problem and after a couple of hours searching for answers, found this thread and got it working, thanks!