Unable to connect to a TBK Vision TBK-H806MDIP IP Camera

[murabat]

I have tried very hard to connect to this IP camera but haven't been able to do it. Setting my LAN to automatically get an Ip by DHCP gives me a very strange IP of 169.254.74.42. I am connecting directly to my PC. LAN adapter properties doesn't show any gateway. I don't know what IP to enter in Internet Explorer to access the camera.

I have tried to understand the packets in Wireshark to be able to get the right IP address thinking that it might be static but that whole thing is going over my head. I hardly understand it.

I cannot find any manual for it. I haven't found any similar camera whose manual might be available. I have emailed the company but they haven't replied back. The only information I could find about it online is in this catalogue on page 19:
http://duoredes.pt/produtos/catalogo/cctv/tbk/tbkvisionjaneiro2010.pdf


Any help will be really appreciated.

 

[alastairstevenson]

169.254.74.42.

This is a 'self-administered IP address' for when a device is set as DHCP but there ios no DHCP server, as would be the case when you connect the 2 directly together not on your LAN.
On the assumption that the camera may use either DHCP or the de-facto 192.168.1.0 network, and may be ONVIF compatible, download and install the very good Windows open-source tool ONVIF Device Manager from sourceforge.net and see if it finds the camera - when both the PC and the camera are wired to your LAN / router / switch as normal.

 

[murabat]

The camera is not picked up by the router so there is some static IP.
ONVIF Device Manager ask for path to the camera which I have no idea about.

 

[alastairstevenson]

ODM would normally just run quietly automatically listening for and listing any ONVIF devices on the network - if any exist.
There should be no need to configure it with an address unless you know the destination details, and it's off the local IP segment.
So either the device isn't ONVIF compatible, or it's not on the same IP address range, or it's not on the network at all.

Does the 'link light' show on the router/switch that it's plugged into, and does the light flash at all?

 

[murabat]

It does flash.
I think it is not on the network at all because i don't see it assigned anything by the router. I don't see it anywhere there.

 

[alastairstevenson]

It does flash.

If so, the ethernet interface is up, that's a good starting point.

I have tried to understand the packets in Wireshark to be able to get he right IP address thinking that it might be static but that whole thing is going over my head. I hardly understand it.

If you did a Wireshark capture with the PC interface in promiscuous mode (ie listens to everything that comes it's way, I think that's the default in Wireshark) and captured some packets - there may well be a clue in there.
Attach a capture file and some members may be interested enough to see if there is anything useful in it.

 

[murabat]

I am sorry I couldn't reply because I was extremely busy with something. Here is the screenshot of the capture taken as soon as the ethernet cable from the camera is plugged into my laptop:

 

[murabat]

I think the third line might be the clue here.

 

[alastairstevenson]

I think the third line might be the clue here.

I think you could be right.
And it may be a clue to the default IP address of the camera.

A suggestion to try:
Download and install the very good Windows open-source tool ONVIF Device Manager from sourceforge.net
Set the PC IP address to, say, 192.168.0.100 and :

Point the browser at 192.168.0.70 and see if you get any response.
At the PC command prompt, ping 192.168.0.70 and see if you get any response.
Start ONVIF Device Manager and see if any found devices get listed.

Repeat with the PC and camera plugged in to your router / switch as normal.

 

[murabat]

Got it working!!!!!

I had to enter the IP address in ODM. It didn't detect it automatically. The camera seems to have come from Hikvision:




Should I change the settings to allow DHCP?

I still can't access the camera through the browser. The IP address 192.168.0.70 shows a blank page.
The picture quality is really good but the frame rate sucks. I wonder what can I do about that.

 

[alastairstevenson]

Excellent! That's good progress.

Should I change the settings to allow DHCP?

You won't be able to change anything with ODM until you give it some valid logon credentials, top left of the window.

On the web GUI - I'd have thought that if the web view in ODM works, then you should be able to get the same with a browser, then with suitable logon credentials you can configure the camera to work on your network.
Have you tried matching the full URL as shown in ODM for the web view?

 

[murabat]

I am not able to change any setting from ODM even after logging in.

I tried to copy the web address in IE but I cannot click on the login button. It is not clickable. Really strange. Here is the page as it opens up in the browser:

The orientation of buttons is also quite off. The English language button at top right is also not clickable.
BTW, I reset the camera to default configuration so the IP has changed to 192.0.0.64.

 

[alastairstevenson]

I am not able to change any setting from ODM even after logging in.

With the camera username/password?

BTW, I reset the camera to default configuration so the IP has changed to 192.0.0.64.

How did you do that - is there a reset button?

I tried to copy the web address in IE but I cannot click on the login button. It is not clickable. Really strange. Here is the page as it opens up in the browser:

Well, at least you are getting a login page.
With the quirky rendering, it may be worth trying another browser.
That isn't IE by the looks of it.

 

[murabat]

With the camera username/password?

Yes with the username:admin and password:12345. It gives me this error when I try to change the settings to allow DHCP:

How did you do that - is there a reset button?

From the webpage which is accessible through ODM screen:

That isn't IE by the looks of it.

Yes, it was Microsoft Edge. But then I tried it with Internet Explorer 11 and the results were the same. The orientation became normal only when I changed the compatibility settings but when I try to sign in, it gives me this error:

At least the login button is clickable.