Unable to Connect to Blue Iris on Web Interface

Amanda.R · Apr 13, 2022

Hello Everyone,
I am having some issues with our cameras at work. I need to change the date and time on the cameras but when I try to access the web interface I receive the following error.

Opening 10.10.42.40 port 80...
HTTP Get / request...
Failed with HTTP 12029
Opening 10.10.42.40 port 554...
ONVIF GetSystemDateAndTime
1970-03-02T03:18:04.000Z
Requesting device information...
Manufacturer: Geovision
Model: GV-EBL2100
FirmwareVersion: v1.10 2017-06-26
GetCapabilities...
Querying services
Has Imaging services: /onvif/imaging
Has media services: /onvif/media
Has RTP_RTSP_TCP, requesting profiles
first profile is profile_Default
first source is VS_Default
requesting URI for profile profile_Default
RTSP URI: /CH001.sdp
Has Event services: /onvif/events
RelayOutputs: 0
InputConnectors: 0
Done

Our other cameras are working just fine. These are the settings we are using on all of the cameras.

Anyone have any ideas? Thank you!

SpacemanSpiff · Apr 13, 2022

What flavor of web browser are you using?

http://pd.geovision.tw/faq/IPCamera/Supported_Web_Browser.pdf

TonyR · Apr 13, 2022

Since the title of your post is "Unable to Connect to Blue Iris on Web Interface" but in the body of your post it sounds more like you cannot access the embedded webGUI of the camera by opening a browser and typing in the cam's IP address.

Can you clarify?

SpacemanSpiff · Apr 13, 2022

SpacemanSpiff said:
What flavor of web browser are you using?

http://pd.geovision.tw/faq/IPCamera/Supported_Web_Browser.pdf

Dis regard, I mis-read you initial post.

do you know if your blue iris machine is also an NTP server?

SpacemanSpiff · Apr 13, 2022

The time can be displayed from either the camera, or from blue iris (BI). Is the time seen on the computer hosting BI accurate? If so, then you will need to adjust the time on each camera by logging in to the camera via web browser

Amanda.R · Apr 13, 2022

TonyR said:
Since the title of your post is "Unable to Connect to Blue Iris on Web Interface" but in the body of your post it sounds more like you cannot access the embedded webGUI of the camera by opening a browser and typing in the cam's IP address.

Can you clarify?

I'm sorry. I cannot connect to the webGUI

Amanda.R · Apr 13, 2022

SpacemanSpiff said:
What flavor of web browser are you using?

http://pd.geovision.tw/faq/IPCamera/Supported_Web_Browser.pdf

I am using Chrome. I switched to Internet Explorer to see if it made a difference but it didn't. Thank you for your suggestion!

Amanda.R · Apr 13, 2022

SpacemanSpiff said:
The time can be displayed from either the camera, or from blue iris (BI). Is the time seen on the computer hosting BI accurate? If so, then you will need to adjust the time on each camera by logging in to the camera via web browser

I have been able to adjust the time on the other cameras through the web browser. These three are giving me ERR_CONNECTION_REFUSED.

Amanda.R · Apr 13, 2022

SpacemanSpiff said:
Dis regard, I mis-read you initial post.

do you know if your blue iris machine is also an NTP server?

0

I don't. How could I check that?

SpacemanSpiff · Apr 13, 2022

Amanda.R said:
I don't. How could I check that?

KISS method: If the time seen on the computer hosting BI is accurate and your cameras are not, it is highly likely that your BI system is not an NTP (network time protocol) server

Amanda.R · Apr 13, 2022

SpacemanSpiff said:
KISS method: If the time seen on the computer hosting BI is accurate and your cameras are not, it is highly likely that your BI system is not an NTP (network time protocol) server

So our BI system is not a NTP server. Should I change that?

I queried the server BI is hosted on and it returned this.

C:\Windows\system32>w32tm /query /status
Leap Indicator: 0(no warning)
Stratum: 4 (secondary reference - syncd by (S)NTP)
Precision: -6 (15.625ms per tick)
Root Delay: 0.0634069s
Root Dispersion: 0.0720532s
ReferenceId: 0x287706E4 (source IP: 40.119.6.228)
Last Successful Sync Time: 4/13/2022 10:36:53 AM
Source: time.windows.com,0x1
Poll Interval: 10 (1024s)

SpacemanSpiff · Apr 13, 2022

Amanda.R said:
I have been able to adjust the time on the other cameras through the web browser. These three are giving me ERR_CONNECTION_REFUSED.

If you are attempting to access the cams via a manufacturer 'blessed' web browser and recieving the error noted. Consider rebooting one of the cameras & see if the error is resolved.

SpacemanSpiff · Apr 13, 2022

Amanda.R said:
So our BI system is not a NTP server. Should I change that?

I queried the server BI is hosted on and it returned this.

C:\Windows\system32>w32tm /query /status
Leap Indicator: 0(no warning)
Stratum: 4 (secondary reference - syncd by (S)NTP)
Precision: -6 (15.625ms per tick)
Root Delay: 0.0634069s
Root Dispersion: 0.0720532s
ReferenceId: 0x287706E4 (source IP: 40.119.6.228)
Last Successful Sync Time: 4/13/2022 10:36:53 AM
Source: time.windows.com,0x1
Poll Interval: 10 (1024s)

That info pertains to the NTP (client) information of the computer hosting BI.

You could consider changing your BI server to include NTP. However this would require you to, at some point, update each camera configuration by logging in to each cameras GUI.

Amanda.R · Apr 13, 2022

SpacemanSpiff said:
If you are attempting to access the cams via a manufacturer 'blessed' web browser and recieving the error noted. Consider rebooting one of the cameras & see if the error is resolved.

Unfortunately I am still having he same issue.

Amanda.R · Apr 13, 2022

SpacemanSpiff said:
That info pertains to the NTP (client) information of the computer hosting BI.

You could consider changing your BI server to include NTP. However this would require you to, at some point, update each camera configuration by logging in to each cameras GUI.

As far as I understand there is only the web GUI for the cameras?

TonyR · Apr 13, 2022

Amanda.R said:
I'm sorry. I cannot connect to the webGUI

Do all cams have the same HTTP port (default 80)? If so, then the cams that you ARE able to access its webGUI then your IP in the browser looks like this "10.10.42.40" with no colon and port # at the end, right?

What is the LAN IP of your BI server? It's OK, they're private IP's and we all have them; mine is 192.168.1.239.

Amanda.R · Apr 13, 2022

TonyR said:
Do all cams have the same HTTP port (default 80)? If so, then the cams that you ARE able to access its webGUI then your IP in the browser looks like this "10.10.42.40" with no colon and port # at the end, right?

What is the LAN IP of your BI server? It's OK, they're private IP's and we all have them; mine is 192.168.1.239.

BI shows the port as 81. I am able to access most of the cameras on the webGUI without attaching a port number to the end.
The LAN IP of our BI server is 192.168.42.72:81

SpacemanSpiff · Apr 13, 2022

Have you confirmed you have the correct IP addresses for the 3 cams showing the ERR_CONNECTION_REFUSED error?

Amanda.R · Apr 13, 2022

SpacemanSpiff said:
Have you confirmed you have the correct IP addresses for the 3 cams showing the ERR_CONNECTION_REFUSED error?

Yes, I can see the IPs the BI Server and I can see the feed. It's only accessing the GUI that is giving me problems.

Amanda.R · Apr 13, 2022

Here is a side by side comparison of a camera not connecting on the GUI and a camera that is. Could the issues like somewhere within Find/Inspect?

Unable to Connect to Blue Iris on Web Interface

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