Unable to connect via app 2.0.9 - Browser has no problem.

[mparadiso]

I agree, the problem seems to be device specific because I have an S5, other android and ios devices, computers etc. that have no issues.

 

[swj123]

Downloaded the latest app today and it's working great on my G Pad 8.0. Thank You!

 

[mparadiso]

I upgraded to 2.0.18 and still getting: Unable to Connect Reason: Unable to reach server. I uninstalled and reinstalled app and double checked settings. Did you do anything else?

 

[mparadiso]

Blue Iris Server is actually showing connection attempts from my ip address, but the time stays at 0:00:00:00 There is an attempt to connect so I have the correct settings but cannot complete the connection. Again, using Chrome browser works perfectly on the G Pad 8.0.

 

[mparadiso]

Uninstalled, reinstalled 2.0.18 and still unable to connect with app.

 

[swj123]

I just thought of something. I was originally running 3.something on the home pc. I updated to 4.2.3.4 x64 and it didn't work. Then I updated the android app and it worked.
So have you upgraded to version 4.2.3.4 ??

 

[mparadiso]

I am running 4.2.5.1 x64. That is a good point. I just tried the old version 3.66 and had no luck connecting with the G Pad 8.0. I have been running all the latest versions of everything hoping that the problem will be fixed. I have another G Pad 8.0 from AT&T that has the same problem connecting. Problem still seems to be device specific, but I'm not sure why your device was able to connect.

 

[swj123]

Boy I don't know what to say. Make sure your ip hasn't changed on your router. I use hxxp://www.noip.com/ in case my ip gets changed so I don't have to worry.
I just checked my G Pad 8.0 on my local lan and the at&t network and both are working fine. So like I said tech support told me to update to the new version 4 and I did that.
No luck. So then I left a 1 star on the android app saying I was having problems. The next day the app was updated and I thought to myself. hmmm Could this be the answer and WHOA it worked. Make sure you clear your cach on the g pad. If mines working yours has to too. I think

 

[mparadiso]

No IP changes. I can still connect from a browser on the device. I tried uninstalling, clearing cache, restarting, reinstalling, but still unable to complete a connection to Blue Iris Server. I see connection attempts in the server connections, but it never fully completes, the time stays at 0:00:00:00. I will try support again, and I have an identical G Pad 8.0 from AT&T that also has the same problem. It doesn't matter LAN or WAN, the app will not completely connect, but the browser will.

 

[swj123]

Do you have another device that is working ok?

 

[mparadiso]

All my other devices LAN/WAN android, iOS, and PC work fine.

 

[mparadiso]

After upgrading to 2.0.19 I am now able to connect, working great! I would consider this issue fixed! Thanks!

 

[swj123]

Ah great. I am glad to hear that. I love my G Pad 8. Have fun. Mike