Unable to instal 2018 R3

Discussion in 'Milestone Systems' started by karolgt, Oct 24, 2018.

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  1. karolgt

    karolgt n3wb

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    Hi

    I'm trying to install Milestone Essential 2018 R3 and I'm getting below error:

    24-Oct-18 08:39:21 Information Calling SetupIisTask
    24-Oct-18 08:39:35 Error An error occurred: 'FileNotFoundException: Could not find file 'C:\ProgramData\Milestone\XProtect Management Server\ServerConfig.xml'.'. Error details: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    at System.IO.File.GetAttributes(String path)
    at VideoOS.Server.Admin.Tasks.SetupIisTask.UpdateServerConfig(String atServer, Int32 atPort)
    at VideoOS.Server.Admin.Tasks.SetupIisTask.Install(String urlShortcutFileFolder, String virtualDirectoryParentFolder, String websiteId, String websiteAddress, Int32 websitePort, AccountInfo serviceAccount)
    at VideoOS.Installer.ServerConfiguratorPlugin.ServerConfigurator.RunInstall()
    at VideoOS.Installer.ServerConfiguratorPlugin.ConfigurationTaskInstall.DoRun()
    24-Oct-18 08:39:35 Information Last error: {0}
    24-Oct-18 08:39:35 Error An error occurred: 'InstallationAdapterException: Could not configure the server. See the log file for more information. ---> FileNotFoundException: Could not find file 'C:\ProgramData\Milestone\XProtect Management Server\ServerConfig.xml'.'. Error details: at VideoOS.Installer.ServerConfiguratorPlugin.ConfigurationTaskInstall.DoRun()
    at VideoOS.SoftwareManager.Core.Task.Task.Start()
    24-Oct-18 08:39:35 Error An error occurred: 'FileNotFoundException: Could not find file 'C:\ProgramData\Milestone\XProtect Management Server\ServerConfig.xml'.'. Error details: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    at System.IO.File.GetAttributes(String path)
    at VideoOS.Server.Admin.Tasks.SetupIisTask.UpdateServerConfig(String atServer, Int32 atPort)
    at VideoOS.Server.Admin.Tasks.SetupIisTask.Install(String urlShortcutFileFolder, String virtualDirectoryParentFolder, String websiteId, String websiteAddress, Int32 websitePort, AccountInfo serviceAccount)
    at VideoOS.Installer.ServerConfiguratorPlugin.ServerConfigurator.RunInstall()
    at VideoOS.Installer.ServerConfiguratorPlugin.ConfigurationTaskInstall.DoRun()
    24-Oct-18 08:39:35 Error Install failed.VideoOS.Installer.Sequencer.ErrorHandling.InstallerSequencerException: Could not configure the server. See the log file for more information. ---> System.IO.FileNotFoundException: Could not find file 'C:\ProgramData\Milestone\XProtect Management Server\ServerConfig.xml'.
    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    at System.IO.File.GetAttributes(String path)
    at VideoOS.Server.Admin.Tasks.SetupIisTask.UpdateServerConfig(String atServer, Int32 atPort)
    at VideoOS.Server.Admin.Tasks.SetupIisTask.Install(String urlShortcutFileFolder, String virtualDirectoryParentFolder, String websiteId, String websiteAddress, Int32 websitePort, AccountInfo serviceAccount)
    at VideoOS.Installer.ServerConfiguratorPlugin.ServerConfigurator.RunInstall()
    at VideoOS.Installer.ServerConfiguratorPlugin.ConfigurationTaskInstall.DoRun()
    --- End of inner exception stack trace ---

    Server stack trace:
    at VideoOS.Installer.Sequencer.SequenceManager.Install()
    at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
    at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)

    Exception rethrown at [0]:
    at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
    at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
    at VideoOS.Installer.Sequencer.SequenceManager.BeginInstallDelegate.EndInvoke(IAsyncResult result)
    at VideoOS.Installer.UI.WizardPageInstall.InstallationEnded(IAsyncResult ar)
    24-Oct-18 08:39:35 Information There are '14' packages files in 'Milestone XProtect VMS 2018 R3'

    I tried many things, uninstall everything with other software, manually deleted all Milestone related directories, I stopped IIS service etc. nothing helped.

    I'm guessing this is something with the installation package, as the R2 version was working before.

    Thanks
     
  2. Valiant

    Valiant Getting the hang of it

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    Can't see anything obvious. Do you have admin rights?, what's the OS?, Win Professional?
     
  3. karolgt

    karolgt n3wb

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    yes, I have admin rights. This is windows 10 Pro.

    I think problem is here: Error An error occurred: 'FileNotFoundException: Could not find file 'C:\ProgramData\Milestone\XProtect Management Server\ServerConfig.xml

    is it possible to download R2 version? I cannot find it on the Milestone website.
     
  4. Valiant

    Valiant Getting the hang of it

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    There should be nothing wrong with the R3 installer. Check the checksum to ensure it has been downloaded correctly.
     
  5. karolgt

    karolgt n3wb

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    I downloaded it 3 times, always the same checksum.
     
  6. karolgt

    karolgt n3wb

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    btw. I tried to install Express version (trial). Installation stopped with the same error.
     
  7. Valiant

    Valiant Getting the hang of it

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    No luck on the Milestone Forum?, sometimes Milestone is a bit fiddly to install. If you're comfortable with using the registry you may need to clean up any leftover settings.
     
  8. karolgt

    karolgt n3wb

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    No, they suggested to reinstall everything and try to install one more time...

    today I will reinstall windows, if this will help, this will be much faster method to fix.
    I will let you know.
     
    Valiant likes this.