Unable to instal 2018 R3

Discussion in 'Milestone Systems' started by karolgt, Oct 24, 2018.

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  1. karolgt

    karolgt n3wb

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    Hi

    I'm trying to install Milestone Essential 2018 R3 and I'm getting below error:

    24-Oct-18 08:39:21 Information Calling SetupIisTask
    24-Oct-18 08:39:35 Error An error occurred: 'FileNotFoundException: Could not find file 'C:\ProgramData\Milestone\XProtect Management Server\ServerConfig.xml'.'. Error details: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    at System.IO.File.GetAttributes(String path)
    at VideoOS.Server.Admin.Tasks.SetupIisTask.UpdateServerConfig(String atServer, Int32 atPort)
    at VideoOS.Server.Admin.Tasks.SetupIisTask.Install(String urlShortcutFileFolder, String virtualDirectoryParentFolder, String websiteId, String websiteAddress, Int32 websitePort, AccountInfo serviceAccount)
    at VideoOS.Installer.ServerConfiguratorPlugin.ServerConfigurator.RunInstall()
    at VideoOS.Installer.ServerConfiguratorPlugin.ConfigurationTaskInstall.DoRun()
    24-Oct-18 08:39:35 Information Last error: {0}
    24-Oct-18 08:39:35 Error An error occurred: 'InstallationAdapterException: Could not configure the server. See the log file for more information. ---> FileNotFoundException: Could not find file 'C:\ProgramData\Milestone\XProtect Management Server\ServerConfig.xml'.'. Error details: at VideoOS.Installer.ServerConfiguratorPlugin.ConfigurationTaskInstall.DoRun()
    at VideoOS.SoftwareManager.Core.Task.Task.Start()
    24-Oct-18 08:39:35 Error An error occurred: 'FileNotFoundException: Could not find file 'C:\ProgramData\Milestone\XProtect Management Server\ServerConfig.xml'.'. Error details: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    at System.IO.File.GetAttributes(String path)
    at VideoOS.Server.Admin.Tasks.SetupIisTask.UpdateServerConfig(String atServer, Int32 atPort)
    at VideoOS.Server.Admin.Tasks.SetupIisTask.Install(String urlShortcutFileFolder, String virtualDirectoryParentFolder, String websiteId, String websiteAddress, Int32 websitePort, AccountInfo serviceAccount)
    at VideoOS.Installer.ServerConfiguratorPlugin.ServerConfigurator.RunInstall()
    at VideoOS.Installer.ServerConfiguratorPlugin.ConfigurationTaskInstall.DoRun()
    24-Oct-18 08:39:35 Error Install failed.VideoOS.Installer.Sequencer.ErrorHandling.InstallerSequencerException: Could not configure the server. See the log file for more information. ---> System.IO.FileNotFoundException: Could not find file 'C:\ProgramData\Milestone\XProtect Management Server\ServerConfig.xml'.
    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    at System.IO.File.GetAttributes(String path)
    at VideoOS.Server.Admin.Tasks.SetupIisTask.UpdateServerConfig(String atServer, Int32 atPort)
    at VideoOS.Server.Admin.Tasks.SetupIisTask.Install(String urlShortcutFileFolder, String virtualDirectoryParentFolder, String websiteId, String websiteAddress, Int32 websitePort, AccountInfo serviceAccount)
    at VideoOS.Installer.ServerConfiguratorPlugin.ServerConfigurator.RunInstall()
    at VideoOS.Installer.ServerConfiguratorPlugin.ConfigurationTaskInstall.DoRun()
    --- End of inner exception stack trace ---

    Server stack trace:
    at VideoOS.Installer.Sequencer.SequenceManager.Install()
    at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
    at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)

    Exception rethrown at [0]:
    at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
    at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
    at VideoOS.Installer.Sequencer.SequenceManager.BeginInstallDelegate.EndInvoke(IAsyncResult result)
    at VideoOS.Installer.UI.WizardPageInstall.InstallationEnded(IAsyncResult ar)
    24-Oct-18 08:39:35 Information There are '14' packages files in 'Milestone XProtect VMS 2018 R3'

    I tried many things, uninstall everything with other software, manually deleted all Milestone related directories, I stopped IIS service etc. nothing helped.

    I'm guessing this is something with the installation package, as the R2 version was working before.

    Thanks
     
  2. Valiant

    Valiant Young grasshopper

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    Can't see anything obvious. Do you have admin rights?, what's the OS?, Win Professional?
     
  3. karolgt

    karolgt n3wb

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    yes, I have admin rights. This is windows 10 Pro.

    I think problem is here: Error An error occurred: 'FileNotFoundException: Could not find file 'C:\ProgramData\Milestone\XProtect Management Server\ServerConfig.xml

    is it possible to download R2 version? I cannot find it on the Milestone website.
     
  4. Valiant

    Valiant Young grasshopper

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    There should be nothing wrong with the R3 installer. Check the checksum to ensure it has been downloaded correctly.
     
  5. karolgt

    karolgt n3wb

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    I downloaded it 3 times, always the same checksum.
     
  6. karolgt

    karolgt n3wb

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    btw. I tried to install Express version (trial). Installation stopped with the same error.
     
  7. Valiant

    Valiant Young grasshopper

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    No luck on the Milestone Forum?, sometimes Milestone is a bit fiddly to install. If you're comfortable with using the registry you may need to clean up any leftover settings.
     
  8. karolgt

    karolgt n3wb

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    No, they suggested to reinstall everything and try to install one more time...

    today I will reinstall windows, if this will help, this will be much faster method to fix.
    I will let you know.
     
    Valiant likes this.