Unable to instal 2018 R3

karolgt

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Hi

I'm trying to install Milestone Essential 2018 R3 and I'm getting below error:

24-Oct-18 08:39:21 Information Calling SetupIisTask
24-Oct-18 08:39:35 Error An error occurred: 'FileNotFoundException: Could not find file 'C:\ProgramData\Milestone\XProtect Management Server\ServerConfig.xml'.'. Error details: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.GetAttributes(String path)
at VideoOS.Server.Admin.Tasks.SetupIisTask.UpdateServerConfig(String atServer, Int32 atPort)
at VideoOS.Server.Admin.Tasks.SetupIisTask.Install(String urlShortcutFileFolder, String virtualDirectoryParentFolder, String websiteId, String websiteAddress, Int32 websitePort, AccountInfo serviceAccount)
at VideoOS.Installer.ServerConfiguratorPlugin.ServerConfigurator.RunInstall()
at VideoOS.Installer.ServerConfiguratorPlugin.ConfigurationTaskInstall.DoRun()
24-Oct-18 08:39:35 Information Last error: {0}
24-Oct-18 08:39:35 Error An error occurred: 'InstallationAdapterException: Could not configure the server. See the log file for more information. ---> FileNotFoundException: Could not find file 'C:\ProgramData\Milestone\XProtect Management Server\ServerConfig.xml'.'. Error details: at VideoOS.Installer.ServerConfiguratorPlugin.ConfigurationTaskInstall.DoRun()
at VideoOS.SoftwareManager.Core.Task.Task.Start()
24-Oct-18 08:39:35 Error An error occurred: 'FileNotFoundException: Could not find file 'C:\ProgramData\Milestone\XProtect Management Server\ServerConfig.xml'.'. Error details: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.GetAttributes(String path)
at VideoOS.Server.Admin.Tasks.SetupIisTask.UpdateServerConfig(String atServer, Int32 atPort)
at VideoOS.Server.Admin.Tasks.SetupIisTask.Install(String urlShortcutFileFolder, String virtualDirectoryParentFolder, String websiteId, String websiteAddress, Int32 websitePort, AccountInfo serviceAccount)
at VideoOS.Installer.ServerConfiguratorPlugin.ServerConfigurator.RunInstall()
at VideoOS.Installer.ServerConfiguratorPlugin.ConfigurationTaskInstall.DoRun()
24-Oct-18 08:39:35 Error Install failed.VideoOS.Installer.Sequencer.ErrorHandling.InstallerSequencerException: Could not configure the server. See the log file for more information. ---> System.IO.FileNotFoundException: Could not find file 'C:\ProgramData\Milestone\XProtect Management Server\ServerConfig.xml'.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.GetAttributes(String path)
at VideoOS.Server.Admin.Tasks.SetupIisTask.UpdateServerConfig(String atServer, Int32 atPort)
at VideoOS.Server.Admin.Tasks.SetupIisTask.Install(String urlShortcutFileFolder, String virtualDirectoryParentFolder, String websiteId, String websiteAddress, Int32 websitePort, AccountInfo serviceAccount)
at VideoOS.Installer.ServerConfiguratorPlugin.ServerConfigurator.RunInstall()
at VideoOS.Installer.ServerConfiguratorPlugin.ConfigurationTaskInstall.DoRun()
--- End of inner exception stack trace ---

Server stack trace:
at VideoOS.Installer.Sequencer.SequenceManager.Install()
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
at VideoOS.Installer.Sequencer.SequenceManager.BeginInstallDelegate.EndInvoke(IAsyncResult result)
at VideoOS.Installer.UI.WizardPageInstall.InstallationEnded(IAsyncResult ar)
24-Oct-18 08:39:35 Information There are '14' packages files in 'Milestone XProtect VMS 2018 R3'

I tried many things, uninstall everything with other software, manually deleted all Milestone related directories, I stopped IIS service etc. nothing helped.

I'm guessing this is something with the installation package, as the R2 version was working before.

Thanks
 

Valiant

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Can't see anything obvious. Do you have admin rights?, what's the OS?, Win Professional?
 

karolgt

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yes, I have admin rights. This is windows 10 Pro.

I think problem is here: Error An error occurred: 'FileNotFoundException: Could not find file 'C:\ProgramData\Milestone\XProtect Management Server\ServerConfig.xml

is it possible to download R2 version? I cannot find it on the Milestone website.
 

Valiant

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There should be nothing wrong with the R3 installer. Check the checksum to ensure it has been downloaded correctly.
 

karolgt

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btw. I tried to install Express version (trial). Installation stopped with the same error.
 

Valiant

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No luck on the Milestone Forum?, sometimes Milestone is a bit fiddly to install. If you're comfortable with using the registry you may need to clean up any leftover settings.
 

karolgt

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No, they suggested to reinstall everything and try to install one more time...

today I will reinstall windows, if this will help, this will be much faster method to fix.
I will let you know.
 
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