Verizon router blocking remote access

Discussion in 'Troubleshooting' started by thedcdude, Apr 19, 2019.

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  1. thedcdude

    thedcdude n3wb

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    So I've had everything working for over a year. Now I'm having a problem. I can't access BI with my cell phone when I'm not on my home WIFI. I disabled my antivirus firewall so I'm pretty sure it's the router causing the problem. My BI software calls for port 8081. When I look at my router port forwarding, it has my server port at 80. I try to change it to 8081 but it won't let me.
    If I run the BI web server set up wizard, it fixes the problem for an hour or two, but the problem always comes back.

    Can anyone help?
    Thanks
     
  2. Plug Nickel

    Plug Nickel n3wb

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    That's a problem with the cellular routers.

    Free TeamViewer or perhaps Remote Utilities will work since the remote computer
    actually initiates the connection to their server.

    No ports are forwarded, and dynamic IP address don't matter.
     
  3. bp2008

    bp2008 Staff Member

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    @thedcdude It sounds like you are probably using UPnP to provide remote access to BI. Turn UPnP off in the router, and create your port forwarding rule manually. Feel free to use port 8081 as the external port in the forwarding rule. For the internal port, use whatever port number your Blue Iris web server is listening on (see that in the Blue Iris Options > Web server tab).
     
  4. th182

    th182 BIT Beta Team

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    Have to specifically request, and pay for, a static IP with restrictions removed from Verizon. Went down this road myself a few years ago with a cradlepoint router. Albeit was not BI I was trying to access.


    Sent from my iPhone using Tapatalk
     
  5. thedcdude

    thedcdude n3wb

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    Thanks bp2008,
    That's what was happening. I don't know why the router decided to change my port forwarding when it did, but now I know how to fix it.
     
  6. thedcdude

    thedcdude n3wb

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    Thanks th182,
    I will look into this.
     
  7. th182

    th182 BIT Beta Team

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    You're welcome! Ours was for a government account so not sure if personal/residential is different.