viewing .jpg's sent from snapshot

Discussion in 'Foscam' started by Peek, Feb 13, 2018.

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viewing snapshot emails

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  1. Peek

    Peek n3wb

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    Hi All. I can't view images sent from my security cameras snapshot that's sent to me via email. If I open in internet explorer then I get a box with black background and white X in the middle. I really need to view these images now but no luck. Does anyone else have this issue?
     
  2. TonyR

    TonyR Known around here

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    What is the file extension sent by the cam? (is it '.JPG'?)
    What is your operating system ?
    What is the default .JPG file viewer ?
     
  3. Peek

    Peek n3wb

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    Tony R the file is .jpg.
    The operating system is Windows 7.
    The file automatically opens in IE but my default viewer for my OS is Windows Photo Viewer but doesn't open in any other program either. It should at least open in Photoshop and doesn't.
    \
    If I try to open in other programs sometimes I get an X in that program and in some I get error: "The format is currently not supported"
    I've worked in IT for over 35 years and know the in's and out's of OS's, programming and design using .jpg's so that's not the issue. I remember getting this error with another camera back when but don't remember what the resolution was.

    I just double checked and this camera is an Escam and not my Foscam... I'm thinking I need some special add-on for IE or something??
     
  4. TonyR

    TonyR Known around here

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    Something is amiss. if the default viewer is supposed to be WPV and you double-click on the .jpg then IE should not even launch.

    I understand you've "....worked in IT for over 35 years" but I have to ask...when you go to 'Control Panel', 'Default Programs', 'Associate a file type or protocol with a program' and you scroll down to 'jpeg' and 'jpg', what program is listed to open those file extensions?
     
  5. TonyR

    TonyR Known around here

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    Just an FYI....

    I can open my 'My Pictures' folder, right-click on a .JPG file, cursor-down to 'Open With' and in the popup, select any of those shown and they will open that .JPG file. My default image viewer/editor, however, is the old-as-dirt Paint Shop Pro 5.

    right_click.jpg
     
  6. Peek

    Peek n3wb

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    Tony I can’t open just these .jpg’s. from the snapshot in any program at all. I can open the snapshots from all of my other cameras but the Escam Qd900. I also have a Dericam and Wanscam. The snapshots from the other cameras are emailed to me just the same as the snapshots from the Escam. If I try to open with Paint I get the error “Paint can’t read this file. This is not a valid bitmap file, or its format is not currently supported.”

    I’ve tried renaming the files to a shorter file name. I’ve tried resetting the camera to default and reconfiguring. I don’t know what else to try but wonder if there are others with the same issue.