viewing .jpg's sent from snapshot

Discussion in 'Foscam' started by Peek, Feb 13, 2018 at 4:27 PM.

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viewing snapshot emails

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  1. Peek

    Peek n3wb

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    Hi All. I can't view images sent from my security cameras snapshot that's sent to me via email. If I open in internet explorer then I get a box with black background and white X in the middle. I really need to view these images now but no luck. Does anyone else have this issue?
     
  2. TonyR

    TonyR Getting comfortable

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    What is the file extension sent by the cam? (is it '.JPG'?)
    What is your operating system ?
    What is the default .JPG file viewer ?
     
  3. Peek

    Peek n3wb

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    Tony R the file is .jpg.
    The operating system is Windows 7.
    The file automatically opens in IE but my default viewer for my OS is Windows Photo Viewer but doesn't open in any other program either. It should at least open in Photoshop and doesn't.
    \
    If I try to open in other programs sometimes I get an X in that program and in some I get error: "The format is currently not supported"
    I've worked in IT for over 35 years and know the in's and out's of OS's, programming and design using .jpg's so that's not the issue. I remember getting this error with another camera back when but don't remember what the resolution was.

    I just double checked and this camera is an Escam and not my Foscam... I'm thinking I need some special add-on for IE or something??
     
  4. TonyR

    TonyR Getting comfortable

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    Something is amiss. if the default viewer is supposed to be WPV and you double-click on the .jpg then IE should not even launch.

    I understand you've "....worked in IT for over 35 years" but I have to ask...when you go to 'Control Panel', 'Default Programs', 'Associate a file type or protocol with a program' and you scroll down to 'jpeg' and 'jpg', what program is listed to open those file extensions?
     
  5. TonyR

    TonyR Getting comfortable

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    Just an FYI....

    I can open my 'My Pictures' folder, right-click on a .JPG file, cursor-down to 'Open With' and in the popup, select any of those shown and they will open that .JPG file. My default image viewer/editor, however, is the old-as-dirt Paint Shop Pro 5.

    right_click.jpg