That's just not acceptable...I'd make some photos, send it back and tell them why.
I've bought probably 80-90 drives from amazon since 1997 and they were always either in a purpose-built hard drive box (with a cast plastic holder on each end that suspends the drive in the middle) or wrapped with 2 layers of good bubble wrap and then air-cell packed tightly in the middle of a suitably-sized cardboard box.
I haven't bought any HDD's in the last year but I can imagine what you got because they're not doing a good job on anything lately. Recently I got from amazon 2 bags of gluten-free granola cereal (wife has Celiac Disease, hence no gluten) and a smartphone case. They threw all 3 in a H-U-G-E box with like maybe 3 tiny air bags that did absolutely nothing. The 3 flew around inside the box during handling and the phone case further pulverized the cereal into dust. You don't have to have a PhD in physics have a basic and working understanding of mass, inertia and box size to realize what poor packing can and will do to its contents.
And IMO, they have used COVID-19 as an excuse to delay shipping on items listed as Prime and pocket the savings. Items I received in 2 days now take a week. I'm still paying for Prime but I'll wager they are not paying UPS, FedEx and USPS what they did before.
I like amazon's selection and prices and the quick shipping used to put them over the top...one more episode and I figure I drop the hammer and drop Prime. Yeah, I know....Bezos won't miss me, but I was doing fine before amazon, I'll be OK without them. I bought over $25K from newegg from 2006 to 2013 so I might just go back to them for my electronic items anyway.
