WINDOWS 10 PRO

[Teeling611]

I’m new to windows software And computers. I purchased a refurbished computer and installed a clean version of windows. This screen keeps popping up on startup. It eventually goings away. The mouse nor the keyboard can access the screen. Anyway to stop this from showing up evertime I start the computer? Thanks

 

[Flintstone61]

Never heard of that.

 

[bigredfish]

Updating Your firmware?

 

[David L]

Sounds like a BIOS issue. You might want to go into BIOS and look for any upgrade settings. F2 should get you into BIOS.

How to Access UEFI (BIOS) System Setup from Microsoft Windows on your Dell Computer | Dell US

 

[fenderman]

Restore the BIOS to default settings

 

[Teeling611]

I managed to get into the bios via your instructions but can’t find restore default settings. I found bios downgrade and bios recovery In the maintenance section. Lots of stuff here. Any suggestion on which one? Both hard drives are new, ssd, and sata. I took out the one that came with the computer.

 

[David L]

I managed to get into the bios via your instructions but can’t find restore default settings. I found bios downgrade and bios recovery In the maintenance section. Lots of stuff here. Any suggestion on which one? Both hard drives are new, ssd, and sata. I took out the one that came with the computer.

Usually you will see restore Default Settings on the last tab or when you exit BIOS, it may give you the option. Before doing that I would look for anything that has to do with firmware upgrade and turn that off, see if that works first. Nothing wrong with restoring defaults except if you have hardware new to the factory setup.

HTH

 

[Teeling611]

Thanks I do have new hardware. I did a lot of research and didn’t come up with anything. Probably something simple! So it stays as it is for now.

 

[VorlonFrog]

That appears to be a monitor prompt. Is it an LG monitor, by any chance?

 

[Teeling611]

That appears to be a monitor prompt. Is it an LG monitor, by any chance?

Yes it is an LG I just purchased.

 

[Teeling611]

That appears to be a monitor prompt. Is it an LG monitor, by any chance?

You solved the problem! With your suggestion I found the simple solution on the web. When up start the computer and that screen pops up just turn off the monitor and turn it back on again. That issue goes away. I restarted the computer several more times and the screen issue never appeared again!