SOLVED! Thanks to your help. I created simple pin as PW and I was able to enable the service. My original PW had a space. So I tried that with the simple pin. That was a no go. My original PW also had special characters. So I eliminated the space and tried again. Success. For some reason BI allows special characters but not a space. Again, Thanks for your help and sticking with it. However, a note to BI, their authentication process with Windows should allow whaterver characters Windows allows to avoid considerable consternation.