I just tried @Wildcat1 live profile change test like in his video.. No joy for me.
Thanks for the update from your system
@looney2ns. What you're experiencing certainly is strange.
Quick update and thoughts from me. With a limited number of people seeing issues vs larger shipping quantity of the product plus inability to be able to replicate across multiple units, this
seems (and I do mean seems, cannot stress that enough as there aren't enough data points of the issue at this time) to be pointing more to difference(s) in the environment / system(s) being used to configure and upgrade the cam IMO. As I said to
@sebastiantombs I've tried a total of 5 browsers (some of those browsers of course featured in the video yesterday) across different systems (now tested on 2 different Mac's running different OS's + 2 Windows machines - 1 virtualized, 1 regular standalone) on 3x cams and multiple default and configuration setup scenarios (IVS first, settings later, IVS last, settings first, different AI options no standard IVS etc etc.) up and down the FW chain and
I'm not seeing any of the issues (other than those I mentioned yesterday, already filed and with the exception of Microsoft Edge that I never recommend be used). This is across over a month of testing the cams and a week in testing them against specific scenarios. Therefore, this could point to something within the OS (Windows etc itself) and associated version, browser version, browser security/privacy config (block vs allow on page/script denial/html content blockers etc which could suggest why play back of recorded footage isn't working in a browser in
@looney2ns case) or even interdependencies of other OS level, browser centric plugins (already installed for other cams on people's systems) as the issue. Just throwing out relevant ideas as like others, I don't have a system that shows these issues to dive in deeper unfortunately.
Due to the above, the only other suggestions I have at this time for those experiencing this would be the following;
- Uninstall Web Rec fully in case there are underlying issues with other plugins on your system - DahuaWiki
- Then delete the entire webrec directory (C:\Program Files\) if still in place after uninstall and reboot your system after that
- Look to fully factory default the camera in IE (follow the steps already provided), roll back to 8/2x FW (If you have it), factory default there and then re-upgrade to 9/22 at that point (using IE again for this continuing test). This ensures we go back down a FW level before installing new rather than just installing the same FW over the top
- Go back into your browser and access the camera, if prompted for plugin(s), download it BUT do NOT install the plugin(s) without first closing, exiting, force quitting the browser so its not in system memory or consuming resources along with holding any other plugins open at the time you install the plugin (downloaded from first accessing the cam through the browser)
- Separately, if you have access to the same versions of OS and browser that I showed and noted, test those as well.
As I mentioned, not enough data points to categorically state root cause for the few that have seen the issue but I don't believe its HW related at this time.
HTH and will continue putting the cams through their paces and see if I can find anything further