Zoom stops working on my SD49225T-HN

[wrybread]

I have an odd problem with my SD49225T-HN: every couple of days the zoom stops working on it. A camera reboot always fixes it. What's especially odd is that it seems to happen more and more often.

When the zoom stops working all other PTZ functions work just fine.

I have the camera set to reboot every night at 4am in "auto maintain" but I don't think that's working. I haven't confirmed that though.

I am running an old firmware, but it's working so well otherwise so I wanted to confirm that it's not happening to other people with the new firmware.

System Version2.622.0000000.7.R.R4.2510.9A.NR, Build Date: 2018-04-04
WEB Version3.2.1.563437
ONVIF Version16.12(V2.4.1.513183)
PTZ Version3.02.93.RHNZ_170518_22722
S/N4H04643PAJD2800

Anyway, is this a known issue?

 

[DLONG2]

My SD49225T-HN PTZ/zoom/focus functions work well in the GUI, but BlueIris' controls have stopped working. When I click on any preset or zoom, the camera frame momentarily turns blue, but the command never reaches the camera. I've tried the camera restart as well as disconnecting and reconnecting the ethernet cable. Not sure why the GUI works while BI does not. Any suggestions?

Update: I got the PTZ presets to work again in BI by changing the "Network IP" value in the "PTZ/Control" tab of the camera settings.
I changed it to the "Dahua HFW2300R-Z/230R-ZS/81200E" from the previously working setting of "Dahua New V4" or "Dahua New V5".
So now the presets work, and the focus works, but the zoom still doesn't work.