Pixelated pixture and motion wiith one of my IPC-HFW5421EP-Z's

[afrmthabay]

Hi,

So I bought two of these cameras (IPC-HFW5421EP-Z) recently and one right off the back did not have a clear crisp picture (it look faded and pixelated and when someone would walk by or myself it would really pixelate . I notice the firmware on this camera is 2.400. but all the other cameras that I got including the same model is 2.460. Would anyone know where to get the updated firmware 2.460.? Or have any tips or tricks to getting the correct firmware? Thanks

 

[looney2ns]

Check here: Dahua Wiki

Or contact your seller.

 

[looney2ns]

Check here: Dahua Wiki

Or contact your seller.

 

[afrmthabay]

Okay I will I will ask Andy

 

[Jack B Nimble]

change between UDP and TCP probably packet loss, also test with a different cable ( did you use solid copper or CCA copper clad aluminum)also confirm settings same as cameras that function i.e noise reduction etc.

 

[afrmthabay]

Okay I will try as soon as I get home from work but I have tried with different cat 5 cables and it made no difference

 

[afrmthabay]

change between UDP and TCP probably packet loss, also test with a different cable ( did you use solid copper or CCA copper clad aluminum)also confirm settings same as cameras that function i.e noise reduction etc.

II don't know where the UDP and TCP is -is it under camera -image or encode?

 

[EMPIRETECANDY]

I just send a newER firmware for you, if still can't work, we send a new one for you and the defective one, you use a cheap way ship to HK. Sorry for the inconvenience

 

[afrmthabay]

I probably should of mentioned that I plug in the same exact identical model camera in the same location using the same wire and it comes in clear then I unplug the cord from that good camera into the bad camera (same identical model) but it comes in clear and pixelates especially when someone walks by for example .

 

[afrmthabay]

I just send a newER firmware for you, if still can't work, we send a new one for you and the defective one, you use a cheap way ship to HK. Sorry for the inconvenience

Thanks Andy I just saw your post I will give it a try sir