Can't log with phone app anymore.

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David Morcos

Young grasshopper
Feb 26, 2017
50
10
I have been using BI for over a year. In the last few days the remote viewer on the android phone keeps telling me "cannot connect to server".

I created another user with no luck. All info as far as lan & wan are correct in the setup. Also, going through the web server and remote access wizard checks out all ok on the PC.

I would appreciate any help on this.
 
David Morcos said:
I have been using BI for over a year. In the last few days the remote viewer on the android phone keeps telling me "cannot connect to server".

I created another user with no luck. All info as far as lan & wan are correct in the setup. Also, going through the web server and remote access wizard checks out all ok on the PC.

I would appreciate any help on this.
Click to expand...
Check if port is open using canyouseeme
 
No I cant. That is odd since nothing has changed. I checked my router setup and in port forwarding/triggering BI is listed with my internal IP address. I can also see my cams remotely with other software on my phone.
I am not sure what to do.
 
Sorry, I made a mistake with canyouseeme. Port was 80 should have been 81. Now it can see me. So port is open.
 
David Morcos said:
No I cant. That is odd since nothing has changed. I checked my router setup and in port forwarding/triggering BI is listed with my internal IP address. I can also see my cams remotely with other software on my phone.
I am not sure what to do.
Click to expand...
Don't forward your cameras..huge security risk...check firewalls
 
David Morcos said:
so you use a ddns service?
Click to expand...
ddns offers no security..it is generally used in conjunction with port forwarding only to help with tracking the dynamic address....
use vpn if you can...my point was that if you are using blue iris then there is no point in forwarding cameras that are often insecure...
 
Thanks for the advice. I will certainly look into using a vpn or a more secure connection. But I am still baffled as to why BI is not working.It actually logged in once on the phone but never showed any cameras. Second attempt would not connect.
 
David Morcos said:
Thanks for the advice. I will certainly look into using a vpn or a more secure connection. But I am still baffled as to why BI is not working.It actually logged in once on the phone but never showed any cameras. Second attempt would not connect.
Click to expand...
what version of blue iris are you running?
if can you see me cannot see the webserver port then its likely not a blue iris issues....confirm ip addresses including the local ip....
 
David Morcos said:
Can you see me and other can see me. BI is always updated to latest. Currently 4.5.9.1
Click to expand...
if can you see me and you can view via browser, it points to either a setup issue in the app or something on the phone blocking the app..did you install anything new on your phone? try uninstalling the app and reinstalling
 
Yes I can see in browser. Phone has had no changes or additions to what I have used for the last couple of years.
Uninstalled and re-installed with no change to "cannot connect to server".
One thing I noticed in BI options, it says below support level "basic" that expires 7/14/2017. I wonder if this has anything to do with it.
 
David Morcos said:
Yes I can see in browser. Phone has had no changes or additions to what I have used for the last couple of years.
Uninstalled and re-installed with no change to "cannot connect to server".
One thing I noticed in BI options, it says below support level "basic" that expires 7/14/2017. I wonder if this has anything to do with it.
Click to expand...
No it has nothing to do with it...
Triple check external IP and ports
 
IP address information in BI on phone is entered via BI's get IPS with the partial SN.
All that matches what is on the PC and what is working elsewhere.
 
Restarted the PC and it is working . Go figure.
Thank you so much for your time and all the effort to help. David
 
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