DS-7600NI-E1(E2) Admin name corrupted

Dilbertic

Dilbertic

Young grasshopper
Oct 20, 2015
47
2
HI,

I upgraded to the newest UK version NVR_K41_BL_ML_STD_V3.4.96_170921, and I thought it went OK until I tried to login and found he following:

1. Admin name was random letters
2. 27 other users names were present the same random letter letters as the admin
3. After redrawing the login password multiple times, if I attempt to login it says it's wrong

I am pretty sure the admin file is corrupted, so whats the best way to try and fix this? I was thinking about putting the latest American version on the unit and see what happens or will that SOL my unit? Also can the default name be edited?

I tried to reflash the unit with the UK firmware but didn't fix anything

Any ideas when the 4.XX versions might be out

Thanks for any help :)
 
try downgrade it to 3.4.92. if you can't. you have to send the password reset file to hikvision or your local vendor. they will send you a another file for reset your password. it aslo erased all the user too.
 
Thanks for the reply, I just reset everything to default and installed the USA firmware, that fixed everything, I then install the UK version it works better .... Only issue I have now is to rename the default camera names, any quick way to do this since they have been added to the NVR..
 
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Dilbertic said:
Thanks for the reply, I just reset everything to default and installed the USA firmware, that fixed everything, I then install the UK version it works better .... Only issue I have now is to rename the default camera names, any quick way to do this since they have been added to the NVR..
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Hi, how did you reset and reflash firmware if you can't get in?
I'm in a similar situation with mine - firmware upgraded but database corrupt (and can't log in).
 
I could get in, I just couldn't change the names of the extra users and admin, so I did a default reset pretty sure, then installed new firmware.. You have to type your normal password, but have to select the messed up admin name to get in if I remember right. I still haven't changed the names of the camera, doesn't seem to take once you have a name in place. It's just bad UI and QA !!
 
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