NVR reboot automatically

[Bimal Thapa]

Hi all,

One of my 64 channels HikVision NVR automatically shutdown and restarts often.

Any suggestions what might be causing the issue??

Thanks in adv.

 

[alastairstevenson]

Any suggestions what might be causing the issue??

Check the SMART detail for the HDDs to see if there are any problems.
Any indications in the logs?

 

[Bimal Thapa]

Check the SMART detail for the HDDs to see if there are any problems.
Any indications in the logs?

Hi Alastairstevenson,

Everything seems to be fine in SMART Settings, except on this attachment.

 

[alastairstevenson]

Everything seems to be fine in SMART Settings, except on this attachment.

The definition for attribute 184 is a parity error in the HDD cache.
I'm guessing a bit - but depending on whether it was during a read or write, it might indicate that some corrupt data has been written.
If that has been the case, whether that would have any bad effect would depend on the criticality of what the data was associated with.

A bit of a shot in the dark, if this would not cause loss of data that you need, might be to reformat that drive to clean up the data the NVR relies on.

 

[Bimal Thapa]

Thanks Alastair for your time to reply back and for your suggestions.

 

[alastairstevenson]

You are welcome. I hope this improves the problem.

 

[Bimal Thapa]

You are welcome. I hope this improves the problem.

Pretty sure that will resolve the issue and once again thank you so much for the resolution.

One more question -

Actually this issue happened after upgrading the latest version of firmware. I had upgraded my two NVR's 'DS-9664NI-I16 & DS-9632NI-I8'
with the latest firmware version v4.1.60 build 180717 and this issue happened on both the NVR's. I know it's stupidity to ask that to downgrade it to the previous version but are there any way to downgrade and get back to its previous stage or the only option is to format it to clear stage? if there is then I'll keep formatting or replacing HDD in secondary steps though it helps.

Thanks and Regards,
Bimal

 

[alastairstevenson]

had upgraded my two NVR's 'DS-9664NI-I16 & DS-9632NI-I8'
with the latest firmware version v4.1.60 build 180717 and this issue happened on both the NVR's.

That suggests it's not an HDD problem then if it's on 2 NVRs after a firmware update.

but are there any way to downgrade and get back to its previous stage

I'm going to assume that Hikvision have implemented the 'downgrade block' in the 4.x series of firmware, which will limit the downgrade options to minor revisions of the current firmware, and block attempts to downgrade a major version.

 

[Bimal Thapa]

Hi Alastair,

After downgrading the firmware the system looks fine for now.

Many thanks.

 

[Tuan Anh Le]

Hi Alastair,

After downgrading the firmware the system looks fine for now.

Many thanks.

Hi Bima, what's firmware version you're using after downgrade. I have same problem with 02 NVR DS-9664-I8

 

[Bimal Thapa]

Hi Bima, what's firmware version you're using after downgrade. I have same problem with 02 NVR DS-9664-I8

Hi Tuan Anh Le,

What was your previous firmware Version? Did u encounter the issue after upgrading the firmware? If the issue started after upgrading the firmware then better downgrade it, if not then check your Network status or it may occur due to the bad storage disk too.

 

[Tuan Anh Le]

I have 02 issues. One issues is one bad hard disk (RAID 5). After replace new HDD it happended everyday. Check log i found a HDD issue. I also upgrade to latest firmware 4.1.7. Not sure which one cause issue. How to check details of hdd issue?

 

[Bimal Thapa]

I have 02 issues. One issues is one bad hard disk (RAID 5). After replace new HDD it happended everyday. Check log i found a HDD issue. I also upgrade to latest firmware 4.1.7. Not sure which one cause issue. How to check details of hdd issue?

I do not know why the 64 channels NVR's always causing such issues. On my case, I had downgrade to V4.1.54 build 180621 from V4 1.60 build 180717 and it worked as normal.
Hard drive status can be found at the storage page on Hikvision Web portal.

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