Cameras Offline

Hsanchez97

Hsanchez97

n3wb
Aug 16, 2018
9
0
Chicago
Hello! I am new to Blue Iris, I have been reading as much as I can, but I am still having trouble. Long story short, my cousin lost her husband recently, who was a networking engineer and a great man. He built this amazing system, and just looking inside his server cabinet scares the crap out of me.

I am pretty good with computers, but nowhere near as good as he was. His wife asked me to come over and look at her cameras because some are offline, so i'm diving into this head 1st. I have an analog system at my home I set up and installed, but these IP systems are in a completely different category and I'm looking for a little guidance. She has 3 Cameras offline, and not sure why. There are a few error messages.
Error 8000274c (timeout; check IP address and port) x2
Http: 12002 Timeout

I have a ipcam i use as a baby monitor, and I know sometimes the IP address would change, and I'd have the find it in the router setting to access it again. I thought this might be the case, but it does not appear it is.
Would it be smart to power down the entire system and reboot? Or reboot the cameras manually? i recently updated Blue Iris, also but that did not help. Please let me know your thoughts, thanks!
 

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From a Windows command prompt on the PC, can you ping the three cameras, without packet loss ?
If you can not ping them you have a network or cabling problem.

If you can ping them successfully then use IE to login to each camera.

What type model cameras ?
 
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SouthernYankee said:
From a Windows command prompt on the PC, can you ping the three cameras, without packet loss ?
If you can not ping them you have a network or cabling problem.

If you can ping them successfully then use IE to login to each camera.

What type model cameras ?
Click to expand...
The 2 ips errors are amcrest, the other is a Foscam, I am trying to find model numbers now.
There were errors pinging the offline cameras.
 

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You have a network problem. Or a power problem to cameras. Start tracing the nerwok cables. Test the cables. Make sure the injrctors are powed on.

If you have a large set up, you should be using Poe switches, not injectors.

Can you log into the one camera that you can ping.

On the non pingable cameras, run a high quality copper network cable, from a Poe network switch directly to the cameras.
 
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SouthernYankee said:
You have a network problem. Or a power problem to cameras. Start tracing the nerwok cables. Test the cables. Make sure the injrctors are powed on.

If you have a large set up, you should be using Poe switches, not injectors.

Can you log into the one camera that you can ping.

On the non pingable cameras, run a high quality copper network cable, from a Poe network switch directly to the cameras.
Click to expand...

ok, I'll buy a cheap tester, take a day off and go over there and pull out the cabinet and trace the cables. Thank you so much!
 
Hsanchez97 said:
ok, I'll buy a cheap tester, take a day off and go over there and pull out the cabinet and trace the cables. Thank you so much!
Click to expand...

Hey, you can always use a tester and may need it here but like @looney2ns asked, have you checked to see if the cams are even getting power?
 
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TonyR said:
Hey, you can always use a tester and may need it here but like @looney2ns asked, have you checked to see if the cams are even getting power?
Click to expand...
I will have to check that as well. I can send reboot commands to the cameras from Blue Iris, i get the resetting color bars, so i assume they are rebooting. But I will check the power 1st when I can get over there, thanks!
 
Hsanchez97 said:
I will have to check that as well. I can send reboot commands to the cameras from Blue Iris, i get the resetting color bars, so i assume they are rebooting. But I will check the power 1st when I can get over there, thanks!
Click to expand...
That's a negative....one can tell a cam WITH NO POWER to 'restart' in Blue Iris, you get color bars, etc.
As you stated, it would be good to check power there when you can.
 
When you restart a camera in Blue Iris, all you are doing is telling Blue Iris to kill its old stream and start a new one. It doesn't actually reboot the camera.
 
Keep in mind that those cameras were all configured using custom port numbers, and if they got factory reset somehow then the port numbers likely changed back to defaults (80 or 554 usually).
 
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Another trick would be to got to the video config of one of the offline cameras and use the "search" tool in BI to see what that returns. Ports and paths should showup there IF the camera is actually powered up and cabling is in good shape. For that matter, add a camera and use the search tool to see what and how many cameras it discovers. Alternately, try an ONVIF discovery/management tool.
 
If the camera is not pingable. There is nothing you can do in BI.

Try this. Get a NEW Poe injector, a lap top, new Ethernet cable and connect directly to the camera. If it is pingable you have a live camera, with a network problem.
If it is not pingable you have the wrong IP address or the camera is dead.

The camera that is pingable, can you access it with IE?

What is the IP subnet address ... 192.168.1.xxx 10.0.0.xxx

Try to use a network scanner to find the camera IP when connect directly to the camera?
 
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I suggested the BI tool in case the IP has gone DHCP. It will find all the cameras that are online at least on the BI subnet.
 
I helped my cousin install some remote access software so I can look at the system from my home now
awsum140 said:
Another trick would be to got to the video config of one of the offline cameras and use the "search" tool in BI to see what that returns. Ports and paths should showup there IF the camera is actually powered up and cabling is in good shape. For that matter, add a camera and use the search tool to see what and how many cameras it discovers. Alternately, try an ONVIF discovery/management tool.
Click to expand...
ok, so i right-clicked a screen - add camera- network ip cam- find/inspect - screen was blank
 

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SouthernYankee said:
If the camera is not pingable. There is nothing you can do in BI.

Try this. Get a NEW Poe injector, a lap top, new Ethernet cable and connect directly to the camera. If it is pingable you have a live camera, with a network problem.
If it is not pingable you have the wrong IP address or the camera is dead.

The camera that is pingable, can you access it with IE?

What is the IP subnet address ... 192.168.1.xxx 10.0.0.xxx

Try to use a network scanner to find the camera IP when connect directly to the camera?
Click to expand...

I will try the POE injector when I get over there.

I was able to log into the pingable cam with IE, 192.168.1.211

there was a folder "Tools" on the desktop with an app PD tool in there, I ran it and it discovered 4 of the 5 cams online, But none of the offline cameras. So looks more and more like a power/cabling issue.
 
Hsanchez97 said:
I helped my cousin install some remote access software so I can look at the system from my home now

ok, so i right-clicked a screen - add camera- network ip cam- find/inspect - screen was blank
Click to expand...

One of three things then. Cameras have lost their IP and are on a different subnet, PoE/power has failed, cameras have been "toasted" somehow. It might be useful to check the default IP addresses of the cameras, which can vary by brand.
 
awsum140 said:
One of three things then. Cameras have lost their IP and are on a different subnet, PoE/power has failed, cameras have been "toasted" somehow. It might be useful to check the default IP addresses of the cameras, which can vary by brand.
Click to expand...
got it, thanks so much.
 
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