(If I put wrong this topic, please Moderator to replace it).
Hi to all.
I need to solve fast, because time counting for return camera back.
I bought Dahua IPC-HFW1430DT-STW.
The problem is HUMAN DETECTION, Smart Motion Detection (HD/SMD).
That cameras some present as "Human detection" or SMART on their pages, also on the box from outside, and videos too: VIDEO
My seller on Aliexpress seller wrote 3 times "Human detection" on his page, even on the box.
But on original Dahua page they don't mention anywhere "Human detection" or SMD. Do you see it?
Different menus:
How I know that I don't have it, you can look at my menu and their menu. In menu -> Event, between Video Detection and Audio Detection must be "Smart Motion Detection", which window I don't see.
Do I talk with seller?
Yes, I did. The seller very surprised that I don't see that menu.
After we tried upgrade, he told:
What I tried?
-tried to upgrade all 4 versions of firmware which available on Dahua.
-tried to Factory reset
-tried 6 different Browsers on PC Win10, some of them on Android (tablet and phone).
So, what is true there? Why exist videos with that menu, but no words of that on Dahua page? Why is clearly wrote HD and SMD on the all boxes with that camera?
Is there some fix for that or I return camera?
![Screenshot_20240815_133054_Chrome.jpg](/data/attachments/201/201280-579329f4380ba02ad2bb98a9c1301a47.jpg)
![Screenshot_20240816_200055_YouTube.jpg](/data/attachments/201/201281-ae592e23e3f29b3bdd1b44fad80854b5.jpg)
![InFrame_1723893101194.jpg](/data/attachments/201/201282-5dbebbbb54c393a6dc33764593b7356c.jpg)
![Screenshot_20240815_105451_Video Player.jpg](/data/attachments/201/201283-843d61f03ecde1cba7a1dbc06c4b9823.jpg)
Hi to all.
I need to solve fast, because time counting for return camera back.
I bought Dahua IPC-HFW1430DT-STW.
The problem is HUMAN DETECTION, Smart Motion Detection (HD/SMD).
That cameras some present as "Human detection" or SMART on their pages, also on the box from outside, and videos too: VIDEO
My seller on Aliexpress seller wrote 3 times "Human detection" on his page, even on the box.
But on original Dahua page they don't mention anywhere "Human detection" or SMD. Do you see it?
![www.dahuasecurity.com](https://material.dahuasecurity.com/uploads/image/20230922/open_graph_logo.jpg)
Different menus:
How I know that I don't have it, you can look at my menu and their menu. In menu -> Event, between Video Detection and Audio Detection must be "Smart Motion Detection", which window I don't see.
Do I talk with seller?
Yes, I did. The seller very surprised that I don't see that menu.
After we tried upgrade, he told:
After that, I told him that is wrong and that he described 4 times HD on his page and box. Then he admitted situation and apologies to me.The camera has no human detection function, the wrong packaging, misleading everyone.
We did not find a description of human detection on the parameters, and there is no mention of this feature in our product.
Wrong packaging, sorry.
What I tried?
-tried to upgrade all 4 versions of firmware which available on Dahua.
-tried to Factory reset
-tried 6 different Browsers on PC Win10, some of them on Android (tablet and phone).
So, what is true there? Why exist videos with that menu, but no words of that on Dahua page? Why is clearly wrote HD and SMD on the all boxes with that camera?
Is there some fix for that or I return camera?
![Screenshot_20240815_133054_Chrome.jpg](/data/attachments/201/201280-579329f4380ba02ad2bb98a9c1301a47.jpg)
![Screenshot_20240816_200055_YouTube.jpg](/data/attachments/201/201281-ae592e23e3f29b3bdd1b44fad80854b5.jpg)
![InFrame_1723893101194.jpg](/data/attachments/201/201282-5dbebbbb54c393a6dc33764593b7356c.jpg)
![Screenshot_20240815_105451_Video Player.jpg](/data/attachments/201/201283-843d61f03ecde1cba7a1dbc06c4b9823.jpg)
Last edited: