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    Desperately need help. Switches lost or all cameras lost

    This is what I used. I put them on both PTZs’. Something is better than nothing. I’m rethinking retrenching shielded cable now that I know. I’m thinking I can lower my steel pole and use rubber straps between the hose clamps that hold the camera mount and pole itself. The wooden pole is mounted...
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    Desperately need help. Switches lost or all cameras lost

    I sincerely appreciate you taking the time to write this. It’s certainly helped me and I know it will help others. I’ve ordered replacement switches but, they’ll stay offline until I can get better protection.
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    Desperately need help. Switches lost or all cameras lost

    I’ve got type 2,3,4 SPD(s) installed. What I don’t have is shielded cable. I’m using OSP that’s gel filled. I now know I messed up. I’ve got two runs outside that are about 200 feet each. One is a PTZ on a wooden pole, the other a PTZ on a steel pole. Should these be considered isolated and...
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    Desperately need help. Switches lost or all cameras lost

    I lost both switches’ data capability in my shed and a switch 250’ away in the house single port. I was able to take the switch in the house and power/operate the other cameras. I bought a Netgear to put in my shed. I’m not sure if I need them grounded better or what. I’ve started the warranty...
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    Desperately need help. Switches lost or all cameras lost

    Do you pay for Netgear support to get the warranty? It was my switches.
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    Desperately need help. Switches lost or all cameras lost

    Good afternoon, I’ve got three POE switches and 8 hardwired cameras on them. Lightning struck here around midnight. I lost all my hardwired cameras that were spread amongst the three switches around 3:30am. I’m unable to ping my cameras from my laptop connected directly to the switches. The...
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    Lightning strike and POE switch

    Wow. I’d say you had your stuff together if all cameras survived unscathed. Thanks for your response. The strike today was within 300 yards. Again, no flicker but it definitely made me check my blue iris program to see if my cameras took a hit. I saw three down and assumed the worse.
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    Lightning strike and POE switch

    I’ll be happy if that’s my only damage. I’ve seen burnt rj45 connectors on here and all of mine look ok. Would damage to cameras or their connection be noticeable? Are your cameras still running after switch replacement?
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    Lightning strike and POE switch

    Are the switches not working at all? I unplugged mine and plugged it back it a got 2/3 cams going. A second cycle and all three are up.
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    Lightning strike and POE switch

    I just had an EXTREMELY close lightning strike. I checked and three cameras on one switch were down. I cycled the switch twice and cams are up and running. We never lost power. Not even a flicker. Should I replace the switch? Is there likely damage to my cameras?
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    Cloned (hidden) camera alert clips not visible in list

    Same here. I just made the camera unhidden and the alerts post. I made the first image I see in the app a group of all cameras less the clones.
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    Motion detection triggering during PTZ movement

    One of my PTZs is triggering a motion detected event when returning from any of my presets. I’ve got the “suspend motion detection while moving” box checked. I left the default time the ptz can move to 10 seconds. However, when the ptz returns home, I still get an alert. Any idea what I’m missing?
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    Motion detection help

    FYI, if you clone a camera… be sure to enable “record when triggered”. Thanks Witt!
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    Motion detection help

    The absolute max speed should be 20mph. I checked the IVS (turned off in BI) and it’s picked up everything. I believe if I used just motion in zone A, BI would capture everything and then some. I’m using zones to point a PTZ in a preset depending on direction of travel through the zones. It...
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    Motion detection help

    I zoomed out just a smidge. It can be an awkward angle to see the numbers at times but, I don’t think I’ll have an issue no more than I’ve come out. I dropped the FPS to 10. I wonder how low is too low? I’ll roll with what I got and see how well it does.
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    Motion detection help

    It’s a Z12E from Andy. I believe it’s set at 15 fps. I have it zoomed in to see tags. It seems like I caught everything without zones using motion. I’ll zoom out and lower the FPS. Thank you as always Wittaj!
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    Motion detection help

    Hey everybody! I’m using zones with my motion detection in BI. I’ve got the pixel counter off and reset screen at 67% turned off. I have contrast set at 12 and size down to 120. My make time is set at .1 seconds. Here’s a picture of zones A and B. My problem is that I’m missing motion alerts...
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    Cloned (hidden) camera alert clips not visible in list

    Me too lol.
  19. I

    Ptz going to preset but not being called by spotter.

    I’ll definitely check. This one has the new Dahua gui. Here is a pic from BI. Cam 1 is my ptz and cam 2 is a spotter.
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    Ptz going to preset but not being called by spotter.

    I sure will. It’ll be a bit as I’m at work. But the “turn ptz” to whatever is off so it can be controlled by the spotters.
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    Ptz going to preset but not being called by spotter.

    I have a ptz being called to a preset. HOWEVER, I’m not sure why. When the ptz senses motion, it triggers a group (only the ptz and one spotter are in the group) and goes to the preset for that spotter/group. I have no alerts setup in BI on that ptz. The ptz is the one triggering and going to...
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    Making PTZ go to newest trigger from spotter

    You got it. I thought my ptz was staying stationary while other spotters triggered it. It works as you described.
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    Making PTZ go to newest trigger from spotter

    Okay, by default the “cancel alerts” is unchecked for each preset. If I want the ptz to go from preset to preset, I’d need to have the cancel alerts checked no? Each preset is controlled by a separate spotter so I’d need one to override the other? Thanks Witt!
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    Making PTZ go to newest trigger from spotter

    Is there a way to make a ptz go to the newest alert from a given spotter cam? I don’t have one spotter camera that really takes priority over the other. Should I just got to the PTZ tab and select the “cancel alerts when this preset is active” for each preset?
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    SD49425 SD card recording

    Good evening everyone! My Sd49425 won’t stop recording to it’s sd card. All my other cameras record events only to their sd(s). This little guy won’t stop recording because the unticked “general box” won’t stay unticked under storage-schedule-record. I’m using IE and I’ve tried to change the...
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    No IVS or tracking using PTZ5A4M-25

    Update: I couldn’t get the upgraded firmware to go through using the camera gui. I did however find a nifty Dahua IP config tool and that pushed Andy’s firmware through and I have IVS again as well as tracking. It seems to be working again.
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    No IVS or tracking using PTZ5A4M-25

    I clicked this and rule config same as I did when I initially set it up. I added rules and IVS lines are showing but I can’t get them to activate. Thank you for responding Looney.
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    No IVS or tracking using PTZ5A4M-25

    I have a PTZ5A4M-25 that I cannot get to trigger the IVS rules I have set. Using the new gui I have only IVS enabled. I see the IVS lines and I have smd/md disabled. I don't see and IVS alerts on the SD card but motion does register. I tried to update to Andy's current firmware for this camera...
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    PTZ preset shifting

    I will add that the shift when zoomed out looks like 1/8 of an inch and when zoomed in the preset changes 1/4-5/16 and gradually gets worse. With the coordinates turned on, I can see a change in coordinates sometimes and sometimes not. Even if the coordinates aren’t changed, you can see the...
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    PTZ preset shifting

    He’s put me in touch with a guy here in the states. Since yesterday morning I’ve been using IE actual. I’ve stopped using preset names and left them as preset 1-6 or whatever. I’ve deleted the camera from BI. I’ve reset to factory defaults twice. I’ve tightened all the clamps. I’ve tightened the...
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