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Hello everyone, I got another reply: "Thanks for your email. Actually today I discussed with the engineer, and we learnt that now we can already support the indoor stations, even if we do not announce it. Thank you!" They also sent me the user manuals for the Hik-connect app, here are the...

Hey everyone, I got a reply from Hikvision: "Sorry for the late reply in terms of the app for video intercom stations. I have turned to the enginners, and we are are in the testing period for the indoor station. We will keep you notified if more progress." We'll have to wail a little longer...

Hello everyone, I have an update. I have contacted directly with Hikvision support (I work for a Hikvision authorized dealer in Venezuela) and got the following answer: "Thanks for your email in terms of the registration of the Video Intercom models to Hik-connect. Actually the APP is only...

Wow thanks a lot, I'll give it a read. Sure thing. As soon as I can get the app working I'll let you know.

Hello there, I've been having the same problems with the Video Intercom System and the Hik-connect app. It seems to me that the app isn't ready yet to support this feature. The video intercom system has been available in the Venezuelan market for about a year, and it was only a few weeks ago...

Hello, I'd like to know what "Encoding Frame rate: 1/16 fps, real time frame rate" means. Is 1/16 a typo or is it some sort of notation? I've seen this here in the specs of Hikvision's DS-7104HGHI-F1: https://dw.01enlinea.com/hikvision/datasheet-dvr-hikvision-ds-7104hghi-f1.pdf But on...

Thanks for your clarification. I'll try again, maybe I missed something

Thanks. Do you have instructions regarding the configuration to make it work? I connected the camera to the DVR and wasn't able to control the PTZ over coaxial cable, only through RS-485. I followed the instructions (see attached image) and wasn't able to get it working: I connected via RS-485...

Hello everybody, I'd like to know which Hikvision DVRs support this function to control a PTZ camera over coaxial cable. Specifically the DS-2AE5123TI camera using the DS-7208HQHI-SH DVR. If anyone has experience doing this I'd appreciate it. Thanks

Can you please explain the rookie mistake? I'm having trouble understanding the recording limitations of an NVR regarding incoming bandwidth. As I understand it, if the incoming bandwidth supported by the NVR is greater than the combined bitrate of the main stream + sub-stream of all the...

Hello, Anybody have a comprehensive guide to Hikvision's product naming rules? More specifically for NVRs. I'd like to know what the SN stands for in hikvision NVRs? For example for a DS-7108NI-SN. I know the NI stands for NVR for International markets. Thanks

Hello everyone, Who has experience doing this? I'd like to properly configure the remote viewing of a Hikvision DVR using the hik-online DDNS service with a TL-R470T load balancer connected to 2 different ISPs. Thanks

Hello, I'd like to know if it's possible to "split" the remote monitoring of a Hikvision DVR (specifically model DS-7116HGHI-F1) in two different sets of cameras for 2 different users. The case is as follows: The DVR has 10 cameras connected to it. There will be 2 different users for the DVR...