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all messages are sent through my alliexpresss account, so spam folders are not applicable. They are just not responding.

Here the problem: I have a DS-7608NI-E2/8P NVR and a DS-2DE3304W-DE PTZ IP camera. When I do an IP Camera export from the local NVR monitor to save my config information, a .xls file is generated. When I open this excel spreadsheet on my PC all I see are the following two lines: Device Type...

I bought a DS-7608NI-E2/8P NVR and a DS-2DE3304W-DE camera on aliexpress. The delivery time was good (less than 2 weeks) and the product was what I ordered. Unfortunately, I am now having a problem with camera and the seller I dealt with is providing NO AFTER SALES SUPPORT. I tried contacting...

I bought a DS-7608NI-E2/8P NVR and a DS-2DE3304W-DE camera on aliexpress. The delivery time was good (less than 2 weeks) and the product was what I ordered. Unfortunately, I am now having a problem with camera and the seller I dealt with is providing NO AFTER SALES SUPPORT. I tried contacting...

still looking for a solution.......

any way to do this using the Hikvision software?

Where is this screen capture from? I have never seen these options? Is this applicable to Hikvision NVR / Camera? Thx

I have a DS-7608NI-E2/8P NVR and a DS-2DE3304W-DE PTZ IP camera. I've configured the PTZ camera for Intrusion Detection and to send an alarm if something enters the defined area. Sometimes I want to use the PTZ features to look around and zoom into certain areas but I do not want the intrusion...

anyone else have any ideas?

I just tried using the web GUI and IE11 with webcomponents installed and got the same results, two lines in .xls file and that's it. It seems like the NVR is unable to get the config info from the camera for some reason??? I added the camera using plug-and-play - very odd indeed........

That's what I thought to, it should be there, but it's not. I did the export using the local monitor and USB thumb drive connected to the NVR and also using iVMS-4200 on a mac. No filters on excel. I viewed the excel file with a hex editor and only saw the same two lines as well. The camera...

I have a DS-7608NI-E2/8P NVR and a DS-2DE3304W-DE PTZ IP camera. When I do an IP Camera export to save my config information, a .xls file is generated. When I open this excel spreadsheet on my PC all I see are the following two lines: Device Type DS-7608NI-E2/8P Language...

I just bought this NVR and now need a HDD. The WD40PURX drive is supported by this NVR according to the Hikvision site, but I noticed this drive now has a newer model called the WD40PURZ. This is not yet listed on the Hikvision site as a supported HDD for this NVR. Has anyone installed the newer...