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Ok, so I got the cameras to work in BI by changing the way they're added in BI. After changing the stream from MxPEG + Audio to D14, BI now records, but sound doesn't work. It seems BI doesn't properly support the MxPEG format.

I did try this and the BI states that there's no signal if I add the camera this way.

I added an HIK camera, and the HIK camera works as expected, so I think it's the cameras themselves. But on the drop down for selecting the camera make and model Mobotix is selectable, so IDK.

Mobotix, multiple models, but one example is a Mobotix c26. It uses MxPEG to record, I believe.

I'll try that and see. Thanks.

Yes, permissions are set for everyone to be able to modify the folders and the internal contents of the folders. Nothing is being written to disk, both read and write show 0 KBps.

No. The folders are empty.

Just the Windows firewall and Windows Defender.

No, Just BI5 and TeamViewer.

It is running as a service, the storage picture does reflect the storage values correctly, but there is other data on that disk, the data reflected is not from BI. Yes, I upgraded to see if it would fix the issue. From scratch. The disk is an enterprise disk. It's a Seagate Exos. I reinstalled...

I changed the values, repaired the database, and then restarted the server. The issue still persists. Done.

Super sure.

You are correct, it's just a standard spinning disk, I confused it with something else. The folders in the D drive have been properly made, and there aren't any weird permissions that would stop BI from writing to the folders.

Local SSD.

Thanks, manually triggering the camera also does nothing.

How do I manually trigger a camera? Yes, I tried reinstalling just BI, then wiping the whole computer, neither worked.

I set one of the cameras to record continuously and that didn't help.

I set the pre trigger buffer to 10 seconds and nothing has changed. I also repaired the database and that didn't do anything either. Setting the camera to record continuously also does nothing. Done

I'm on Version 5.3.2.0, and the profile has not changed. The icon is grayed, so not paused.

Everything was working fine, and then a few weeks ago BI5 stopped recording, since then no changes have worked to get BI recording. I have 5 cameras, and even a reinstall of the OS doesn't fix the issue. JPG snapshots are still being taken, and they're saved to storage fine, but no video is...

Yes I have, I have noticed that for some reason only the first group I make seems to work. Also, if I delete and recreate the account, the cameras show again, until I assign a group to that user, then only that group will work, even if I remove the group restriction later.

Both groups are configured the same. For some reason only two of the cameras are available in the web interface, none of the others show up, is there an option that could be causing the other cameras to not show up?

This happens on both the mobile app and the web interface. I created the groups a few months ago, everything was working properly until a few days ago. I've rebooted the server multiple times.

Hi, I have a BI server which has worked fine until about 3 days ago. When logging in remotely either in the WAN or LAN side, I can only see 2 cameras out of 22 that I have. I haven't changed any configuration settings, and BI is updated to the latest version, what could be causing this?