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  1. batlin27

    iOS app constantly not connecting

    Evisser4, Can you please contact support? I have been working with support since December on this issue and they still have not been able to diagnose (I have provided network traces, device trace (ios) etc). I have done the following; Replaced Windows box running BI, Reinstalled BI, tried...
  2. batlin27

    iOS app constantly not connecting

    Thank you again for helping with this issue... Checking logs and there is really nothing that happens when the login error happens.. nothing shows up in logs unless I get a successfully login. I do not have bitdefender iPhone App version 1.63 is there a way to turn on more verbose logging in...
  3. batlin27

    iOS app constantly not connecting

    no Qos or DDOS in my router. I have a Unifi USG router Blue Iris version 4.8.4.1.x64 Windows 10 Pro Is there anyway to pull logs from the iOS app or Blue Iris to see what is going on? Thank you again for your help.
  4. batlin27

    iOS app constantly not connecting

    I just deleted the account and re-added. That didn't help. I then created a new account with same privileges (administrator) and this didn't help at as well. I also tried my wives phone and the issue also persists on that. Sometimes it logs in first time, and sometimes it takes 10+ times...
  5. batlin27

    iOS app constantly not connecting

    Wow! Thank you for the quick response. My Windows Firewall is disabled. I assume this is the one you are referring to as it happens behind my router on the LAN and outside on my WAN. To Connect to BluIris app behind my routers does it go outside my LAN?
  6. batlin27

    iOS app constantly not connecting

    It is a constant problem with my iOS app (on my iPhone and my other iPhones and iPads) About 75% of the time if I open Blue Iris App it brings up a dialog stating "Login failed: check user and password" I know my user and password are correct as if I click "ok" 1 to 10 times, one of the...
  7. batlin27

    How to disable swipe/Touch PTZ

    Thank you!!! This is exactly what I needed. I was figuring it was a camera setting and not global. Can’t beleive I missed it Thank you!
  8. batlin27

    How to disable swipe/Touch PTZ

    So far I am really happy with Blue Iris, The one sticking point is that for the iPhone app I cannot figure out how to disable the ability to touch the camera image and NOT have it either zoom in , Zoom out or move. I can disable the arrows to do PTZ, I can disable swiping with the mouse on the...
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