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Digital River provides an email address for complaints but they haven’t responded to my emails. Ok, so I’m out $30 that I shouldn’t have had to spend. What do I do next year? Do I ignore the emails that warn me that my maintenance license is about to expire? Do I wait for this “auto renewal“ to...

I have no complaints with Blue Iris. I think it is really good software and I have been a loyal customer for many years. I have no problem with paying for renewing my maintenance license. I just don’t want to pay twice (actually more than twice) the price for a renewal. Looking back, I think I...

There are two separate charges. I received an email in mid May that my license was due to expire and so I was proactive and paid for a renewal with Digital River GBP GMBH. The charge was $37.50. I received an activation code via email. A few days ago, I noticed a charge on my credit card for...

I renewed my Blue Iris maintenance contract on March 16th through an entity called Digital River GBP GMBH for $37.75. On March 25th, I noticed a charge on my credit card for 29.95 from “DRI*BlueIrisSharit.info myrdor.com MN”!!! So what is going on here. I already renewed my maintenance contract...

I received an email notification that a renewal for my Blue Iris subscripion will cost $29.00. However, it actually cost me $37.75? The renewel goes through an entity called "Digital River GBP GMBH". Have I been scammed? I paid through PayPal, so I can get my money back if so.

Do all Amcrest cameras work with Blue Iris? There is an Amcrest camera offered on Amazon with zoom, pan and tilt, etc. But, according to customer reviews, it will not work with Blue Iris and cannot be accessed with a browser on your pc. I am now hesitant to purchase any “outdoor” wifi camera...

I appreciate your help. I will not be able to check these things until I’m back home next month. This problem occurred with a fresh installation of Blue Iris on a new computer. The problem is the same whether my phone is connected to the WAN or the LAN. I guess the only thing I can check when...

It does look like nobody else has a clue to my problem. However, it does occur to me that the problem seems to be one where my server can send information to my iPhone, but I cannot send information back from my phone to the server. I know that when deleting a clip from the phone, it doesn’t...

I‘ve been searching through hundreds of threads, but perhaps I‘ve missed one addressing this issue. The app is working fine except I can’t delete clips or view the status page. ”Delete” is greyed out in the drop down menu. Also, I can’t view the status page; nothing happens when I touch the...

I've read all the way through the HIKVISION DOORBELL101 blog but could not find anything addressing this issue. Someone else mentioned this error, and the suggestion was to select the correct frames per second. This camera transmits at about 15 frames per second, but I get the same error no...

Great! I have audio. I guess the two way communications via Blueiris is asking too much. It would be nice to be able to click on the microphone in my iPhone Blueiris app and talk like I can with Hik-Connect, but you made my day. Thanks!

Thanks LopezEL. I will try it.

There is a huge thread regarding this camera, but after reading for several hours, I could not find anything regarding the audio. I actually have a Hikvision DS-HD1 which is the same unit with another label. I have good video in Blue Iris, but cannot get the audio to work. The camera works...

My wallet is offended. It is not fat! It is just pleasantly plump.

Ok, that is most likely the problem. I will purchase the extended support.

Yes, I purchased Blue Iris 5. I am not “cheap” as some seem to like to assume. Hell, I would gladly pay a thousand dollars for this fabulous program. My concern is that I was able to download updates, and that option suddenly stopped.

Yes

I purchased the new Blue Iris. I have no problem paying more because I think the program is fabulous. However, I didn’t know that I had to pay for updates. Where do I do that?

Il

I cannot update Blue Iris. The release date on my copy is 5.3.5.12 (January 5, 2021), but the latest release date that I see when I do a Google search is 5.3.9.15 (March 16, 2021) I keep getting emails notifying me of a new release, but it will not download when I try. Any thoughts?

Yes, I am sure you are right in that I need to update my Blue Iris. However, I can’t do that until I return home. Thanks!

I I believe you are correct in that I need an update. However, I won’t be able to do that until I return to Reno.

I am vacationing in Arizona and my Blue Iris Server is in Reno. Everything has been working flawlessly until a few days ago. Alerts are no longer recorded. The status log shows that while a camera has been triggered, a push error has occurred. It‘s not the app, because this is the same on my...

Thanks for the suggestion Fenderman. I perused through everything I could find regarding two way audio settings in Blue Iris, but could not find anything that helped me to get it to work. This is just something I was playing around with, so it is not the end of the world if I can't get it to...

I did a search but could not find a satisfactory answer. I purchased an Anpvis camera which is actually a Hikvision PTZ-N2404I-DE3. I can get the two way audio (mic and speaker) to work via the camera's web page, but not though blue iris. I've tried various configurations but to no avail...

Fenderman, the upgrade worked. You are a genius.

When I close the Blue Iris software, and restart it, I used to receive a pop-up that allowed me to download an update. That no longer happens. So, I don't know how to update the software. I noticed on the Blue Iris Options page, under About, there is a button that states "Upgrade/renew now"...

The pc running blue iris does have internet access. The blue iris app on my iPhone app works fine in that I receive video from triggered cameras. The Release for my blue iris software states 4.8.4.3 x64.

Thank you for your reply fenderman. I did what you suggested above, however, I still failed to get a push notification. I tried triggering a camera and also pushed the "Test" button within the "Configure Push Alert" page. I made sure that the blue iris app is not blocked by the Windows...

I've been struggling with this for a long time, and still have been unsuccessful in setting this feature up. I have performed the following steps. Am I missing something? 1. In the Blue Iris Options/Users page, I made sure that my user account was checked. 2. In the Blue Iris Options/Mobile...