1 of 13 cameras has stopped recording audio.
- Thread starter looney2ns
- Start date
Now I wouldn't go THAT far....Finally, I'm not crazy after all!
sebastiantombs
Known around here
I have a GPU and it has been there the whole time I've been running BI, at least NVidia based anyway. I also run DS and have noticed that the number of instances of python in memory gets pretty high, memory and CPU both start climbing, DS detection times get very long (10000ms range when normally well under 100ms) and eventually DS crashes, restarts and everything is fine again for a while. I've had the BI service crash as well. Email going out to BI support in a few minutes on the audio problem and the DS problem. I don't think they're directly related but one never knows. I may drop back to the latest stable version since I'm on the bleeding edge of 5.5.4.4.
I sent a fairly detailed email/novel to support a little while ago. In it I outlined how others here on this board were having the same issue's.
We'll see if it gets Kens attention or not. Hopefully, I don't get any "is the volume turned up" questions.
We'll see if it gets Kens attention or not. Hopefully, I don't get any "is the volume turned up" questions.
IReallyLikePizza2
Known around here
You guys need Synology in your life .. this BI is whack!
Are you running the Synology NVR solution? I've been very tempted a few times to give it a shot
sebastiantombs
Known around here
I've got to update the status here.
I was just at the console and every camera that should have audio do have audio. What's interesting is that the audio plays in single screen but no audio, at all, in the normal multi-view console. That's new to me. I rarely use audio on the console and it always played the combined streams of all the cameras in the multi-view mode, but not now. Am I completely nuts or has this changed somewhere along the way and I never noticed or is it something new or a potential problem?
I'm still seeing that strange behavior with DS/python and will keep an eye on it.
I was just at the console and every camera that should have audio do have audio. What's interesting is that the audio plays in single screen but no audio, at all, in the normal multi-view console. That's new to me. I rarely use audio on the console and it always played the combined streams of all the cameras in the multi-view mode, but not now. Am I completely nuts or has this changed somewhere along the way and I never noticed or is it something new or a potential problem?
I'm still seeing that strange behavior with DS/python and will keep an eye on it.
If I understand you correctly, that is not happening here.
I've reviewed that item, but I already had a Synology NAS so I just went with it for now. This NAS will eventually (before too long) be side lined for duties other than security, and I'll either pick up a beefier one for Plex Server, Security etc service, or maybe look into the NVR they sell, or do both. It was months of frustration, but eventually I managed to find ways to get the Dahua, Synology NAS and my Macbook Pro to work along side each other. Now it feels like clear sailing, and I'm glad I stuck it out frankly.
Update on this:
Received a reply from Bi support.
I checked cameras audio recordings prior to answering, and found I now have lost audio on all 13 cameras recordings, going back 32 days.
Live audio works fine.
I've not made any changes from the time of my email to them.
Email I received:
For the camera that works with 5.5.3.7 and does not work with 5.5.4.4, is that reproducible? If so,
Received a reply from Bi support.
I checked cameras audio recordings prior to answering, and found I now have lost audio on all 13 cameras recordings, going back 32 days.
Live audio works fine.
I've not made any changes from the time of my email to them.
Email I received:
For the camera that works with 5.5.3.7 and does not work with 5.5.4.4, is that reproducible? If so,
- Send the camera settings (camera settings -> general tab -> export)
- A screenshot of the Camera settings -> General tab
- Put the camera on the WAN for remote testing.
Nothing, when I sent the email I had only lost audio on one camera, for the previous six days. 32 days is how long I have stored now.
sebastiantombs
Known around here
I'm back off the boat on this one. Last time I checked all the cameras with audio were working properly.
sebastiantombs
Known around here
Not yet.
Sam requested a BVR file, that I sent them late Monday. Nothing more since.
The cam's log doesn't show that anyone has logged into it for testing yet.
UPdate!
This appears to have been the culprit.
If you have disabled "Pre-Trigger Video Buffer" on the Record TAB in camera settings, this caused the audio on that camera to stop being recorded.
I had only did this on one camera, about three weeks prior to problem coming up. Weird.
In my case, I had only did this on one cam but it caused problems with the audio not recording on all the other 12 cameras from time to time.
As soon as I enabled Pre-Trigger Video Buffer, the offending camera started recording Audio.
This was tried from a suggestion from Sam at BI support, I have reported my results, but have not heard back any further as yet.
IReallyLikePizza2
Known around here
I had the check box next to it cleared. All I did was re-enable it and set to 5 secs as a test.
I assume, they will issue a fix for this in an update to come.
IReallyLikePizza2
Known around here
Well I enabled it, and updated and I have audio for now. Will be interesting to see it it stays!
Smilingreen
Known around here
I sent a fairly detailed email/novel to support a little while ago. In it I outlined how others here on this board were having the same issue's.
We'll see if it gets Kens attention or not. Hopefully, I don't get any "is the volume turned up" questions.
