2032 light sensor

[AleXis6]

My new hikvision 2032 has a problem with light detecting.
it usually shows B&W picture even outside in midday.
soft setting can't solve the issue, reset and plant setting also can't help.
when I switch to the day mode - it is ok - colorful picture

in Auto mode it shows color picture if camera directed to the light.
I have 7 different cameras and only one this 2032 has such problem.
I mean that is real problem, I compared with other camera (2132, 2432, 2032)
could you please advice may be it is possible to adjust light sensitivity inside of camera?
or may be I need resolder the light sensor or ...

thank you

 

[AleXis6]

and one strange thing this problem with color is not constant. sometime (usually inside) camera works good.
but outside usually as b&w (external temperature about 0 degree).
may be I should to resolder some elements on the board?

 

[blake]

Where did you purchase cam from?

 

[AleXis6]

from aliexpress. the seller proposed to send back camera for reparing (but it is to expensive and to long way)

 

[blake]

I would try to fix it myself and order a new one from one of our reliable sellers. Either Nellys or LTS from milkisbad.

 

[AleXis6]

I would try to fix it myself and order a new one from one of our reliable sellers. Either Nellys or LTS from milkisbad.

thank you
but I live in Belarus, I think it is far from you
or you can do it remotely?

 

[blake]

You have to take camera down, open it up and try pushing the robber ring around the light sensor back a little bit. I had to do this on one of my cams before. Also just talk to one of those dealers about shipping. It doesn't hurt to ask.

 

[AleXis6]

thank you I will open camera tomorrow.
and please share the contacts of the dealers you mentioned

 

[blake]

They are both members on here. Nellys is on the front page as a vendor. Milkisbad is a member you can find on here and send a message to.

 

[MrFixit]

I would try to fix it myself and order a new one from one of our reliable sellers. Either Nellys or LTS from milkisbad.

+1 Agreed, Both company's are fantastic.

 

[Q™]

...please share the contacts of the dealers you mentioned

@RyanODan (Nellys) & @milkisbad (LTS)

 

[AleXis6]

thank you