And yes, despite Ken is but a 1 man army I think, he has been doing wonders! Well worth the $30 a year for sure (on auto renew). Yea, a few times he's gone MIA but you can't fault a 1 man army for that. Look what he has given us in 2020 alone! No company gives you this much. And honestly, to me he provides premium support to everyone it feels like. Responds within 24 hours and like you see, willing to remote on if it's something that you can duplicate that he can't find.
This is the first software in my decades (damn I feel old) of working in IT that I've been 110% happy with both product AND support hands down...
Yay! Over 24 hours without a crash running 188.8.131.52.
I also agree that Ken's been great with support. He's been very responsive whenever I've reported an issue and usually fixes it pretty quickly. It may take a few versions, but it gets fixed in the end. Totally happy to pay for the yearly support since he's constantly improving BI.