Alert Playback not working

[rmanTX]

Hey all, for about 2 weeks or so, I have been having an issue with my Blue Iris app not showing previews/screenshots, not showing playbacks, nor playing back the clips.

Is this an app issue, or possibly a PC issue? I do have HD space on my PC, not much has changed on that end.

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[fenderman]

Hey all, for about 2 weeks or so, I have been having an issue with my Blue Iris app not showing previews/screenshots, not showing playbacks, nor playing back the clips.

Is this an app issue, or possibly a PC issue? I do have HD space on my PC, not much has changed on that end.

Sent from my SM-N950U using Tapatalk

ensure the user has privileges to view recorded video...
also not sure if its related to your issue, you have an over allocation issue on your D drive...you have allocated more space than you have

 

[rmanTX]

it has always worked until now, so doubt its permission.

I'll look into the allocation. could very well be the issue.

just trying to budget a new/dedicated PC for this.

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[rmanTX]

ensure the user has privileges to view recorded video...
also not sure if its related to your issue, you have an over allocation issue on your D drive...you have allocated more space than you have

could you explain the #s in my pic that tell you my allocation is larger tham available?

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[fenderman]

could you explain the #s in my pic that tell you my allocation is larger tham available?

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its the negative 19.6...this should appear in red on the bottom right of the server...
also in the server click on the three vertical bars (status) in the top icons and select clips storage, this will show you details

 

[rmanTX]

its the negative 19.6...this should appear in red on the bottom right of the server...
also in the server click on the three vertical bars (status) in the top icons and select clips storage, this will show you details

Lawd Almighty! I had it saving to the wrong folder!

Just dusted off an old PC. Need a SSD and HDD and might as well throw in some RAM. since it's cheap.

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[rmanTX]

well, the previews seem to be working, but i still no playback.

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[rmanTX]

so i reset all the cams and re-checked the settings, deleted the archive, etc.

some alert clips work, some don't. and they are different cams each time, kind of random.

checked my wife's iphone and those same clips say "cannot play video"

So whatever the problem is, seems like its on the server side since it's affecting both thr android app and iOS app.

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[fenderman]

so i reset all the cams and re-checked the settings, deleted the archive, etc.

some alert clips work, some don't. and they are different cams each time, kind of random.

checked my wife's iphone and those same clips say "cannot play video"

So whatever the problem is, seems like its on the server side since it's affecting both thr android app and iOS app.

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are your recording to BVR format of mp4?

 

[rmanTX]

are your recording to BVR format of mp4?

BVR...

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[fenderman]

BVR...

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delete the db - database folder and restart..

 

[rmanTX]

delete the db - database folder and restart..

physically delete the folder via explorer, or is that a setting in BI?

I'm half capable half incompetent, sorry.

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[fenderman]

physically delete the folder via explorer, or is that a setting in BI?

I'm half capable half incompetent, sorry.

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via explorer..when blue iris restarts it will recreate it and rebuild the database

 

[rmanTX]

well then, now it's not triggering or recording..

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[fenderman]

well then, now it's not triggering or recording..

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have you restarted blue iris?

 

[rmanTX]

have you restarted blue iris?

yes sir, rebootes the whole PC

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[fenderman]

yes sir, rebootes the whole PC

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try updating to the latest version..if it still wont trigger, export your settings and reinstall from the installation file on the site...
ensure you have your license key
also remember that when BI first starts by default there is a 30 second delay before recording/triggering unless you change the setting.

 

[rmanTX]

Uninstalled and reinstalled, 2 still aren't triggering. I've even changed the minimum pixel size way down

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[fenderman]

Uninstalled and reinstalled, 2 still aren't triggering. I've even changed the minimum pixel size way down

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likely not related to the install....post the trigger settings

 

[rmanTX]

likely not related to the install....post the trigger settings

the weird thing is, these settings have been working fine for awhile. I've played with the "object crosses zones" option and it doesn't change anything

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