Alerts in the clips list

[BadBlake]

I am new to BI and I've noticed that it sometimes takes forever in a day before new alerts are visible in the clips window. Today I have been outside my house and I have caused several alerts,but none of them appeared in the clips window. A time period of approx 7 hours, and not one alert was visible in the clips window. I restarted BI and 24 new alert were there. The update frequency is terrible. Anything I can do t make this better? I'm running BI as a service by the way.

 

[fenderman]

I am new to BI and I've noticed that it sometimes takes forever in a day before new alerts are visible in the clips window. Today I have been outside my house and I have caused several alerts,but none of them appeared in the clips window. A time period of approx 7 hours, and not one alert was visible in the clips window. I restarted BI and 24 new alert were there. The update frequency is terrible. Anything I can do t make this better? I'm running BI as a service by the way.

You likely have combine and cut set to 8 hours and have selected "all clips" in the alert view and not "alerts"..alerts display immediately.

 

[BadBlake]

That's right, I have combine and cut set to 8 hours, but I've selected to view "alerts" in the clips window, and they are not showing up until I restart BI

 

[fenderman]

That's right, I have combine and cut set to 8 hours, but I've selected to view "alerts" in the clips window, and they are not showing up until I restart BI

Then something is wrong...I would reinstall BI. What exact version are you running?

 

[BadBlake]

I'm running 4.3.5.0 x64. Downloaded it yesterday. I'll try to reinstall and see if it helps.
By the way, if I want to reinstall BI, what's the easiest way of backing up BI setttings so that I don't have to reconfigure everyting after new install? I'm assuming that backing up the cameras is not enough.