Alerts only for the past 12 hours

[sebastiantombs]

Are you recording 24/7 or just on alerts? Even if you're recoding on alerts only I'd move them off the C drive and just leave the database on the C drive. If you're recording 24/7 alerts are nothing more than a database entry and not a physical clip unless you've specified otherwise in the configuration of each camera.

 

[Flintstone61]

Also Wittaj says you cannot rename the Alerts folder name in any way….
you may know this already….just trying to help….

 

[IAmATeaf]

Alerts is assigned 5gb on the C: drive but the folder is empty, I’ve not renamed Alerts, read about it being a special folder in the help when I started using BI.

I think I may know the issue, I’ve been thinking about what I’ve recently changed, by recent I mean within the last 6 months but I need to do some testing which I’ll do in the morning.

I’ve got 3 clones cams which record only on motion, so these generate a lot of clips but don’t increment the alerts counter, I added these as a group of cams visible within the app which is the last real change I’ve made. I think the mobile app when fetching alerts must have a total number of alerts that it is able to fetch even though I am only searching for alerts from a specific cam.

As a test I’ll remove the group in the morning to see what happens.

 

[sebastiantombs]

I shot myself in the foot recently confusing a clip from a clone with a clip from the master. I was trying to change the mask in the master, but needed to change it in the clone. DUHHHHHHHH.

 

[Flintstone61]

Im so confused. I think I'm ordering the Blink system with Alexa. I can't take it anymore.

 

[IAmATeaf]

Well I sort fixed the issue for now, I decided to do a complete wipe of the DB and then a regenerate, this got rid of all my existing alerts, I knew it would do this so right now I only have a dozen or so alert clips and I can see them all

Will wait for more to come in but I’ve now also created another user who doesn’t have access to the clones group so once I see the problem again I’ll try and login as that user to see if the behaviour differs.

I posted a while back saying I could only see 2 days worth when searching and when I swapped to a larger drive that went down to only around 12 hours so my thoughts on there being a max number of alerts that the mobile app can fetch and display sort of makes sense to me.

Will keep the thread updated in case it helps others.

 

[Flintstone61]

Thanks

 

[IAmATeaf]

Did more testing today, I think the mobile app is definitely fetching a set number of alerts or looking at a set number.

First screenshot is from a user that has access to view all cams including the clone cams, the 2nd is from a user that can only see the 8 main cams, this user can see more alerts going back a few days.