Alerts

[Spackler]

Does the console have to be open for it to send alerts to phone and app? I have it running as a service, but do not seem to get alerts. When the console is open I seem to get them. I have the BI tools installed as well. What is the best way to make sure that the app is always running, alerting, etc? I have watched all the tutorial videos, and looked at the wiki. Also I have gone through most of the forum and is there a hey her is the best setting especially for a IPC-HDW5231R-Z setup. Also randomly one of the cameras will go into a weird like delay when viewing it in the software. The other is fine, and the CPU usage is at like 30%. BI set the cameras up in the PTZ section as ONVIF is that correct? Thanks.

 

[fenderman]

Does the console have to be open for it to send alerts to phone and app? I have it running as a service, but do not seem to get alerts. When the console is open I seem to get them. I have the BI tools installed as well. What is the best way to make sure that the app is always running, alerting, etc? I have watched all the tutorial videos, and looked at the wiki. Also I have gone through most of the forum and is there a hey her is the best setting especially for a IPC-HDW5231R-Z setup. Also randomly one of the cameras will go into a weird like delay when viewing it in the software. The other is fine, and the CPU usage is at like 30%. BI set the cameras up in the PTZ section as ONVIF is that correct? Thanks.

no, alerts work when in service as well.
ensure your phone is not killing the app.
you dont need to setup ptz on the 5231 at all in bi...its a one time setup that you can do via browser, its not intended to be used as a zoom.
Delay in the video is generaly a result of bad network gear or setup...ideally, the cameras should all be connected to a switch and the blue iris machine should be connected to the same switch or a switch that cascades of it..not to the router...

 

[Spackler]

How do I make sure the phone is not killing the app.
Both camera are hooked up to same swith, network etc. One camera is running smooth the other seems to work sometimes then others lags the video.

 

[Spackler]

Ok so the lag that comes and goes seem to only be in BI. When i am watching in BI and the camera interface, the camera one is fine and BI is stuttery and skips through what it is seeing. Like car goes through and instead of smooth i get like three jump images of it going through. Then it will be ok.

 

[fenderman]

How do I make sure the phone is not killing the app.
Both camera are hooked up to same swith, network etc. One camera is running smooth the other seems to work sometimes then others lags the video.

every phone is different...google.
you gotta answer the questions...how is your network setup?
the fact that watching the camera interface works without lag is meaningless, it doesnt use the same protocols...if you are running any data through your router, stop.

 

[Spackler]

Ok thanks for all the info. The recordings are fine, so just something with the live preview.

 

[fenderman]

Ok thanks for all the info. The recordings are fine, so just something with the live preview.

its a bottleneck in your network

 

[Coldair]

when you are viewing it from your phone are you on the cell carrier or your network?

 

[Spackler]

A combo. I have been checking it probably a network thing as stated above. Just try to pin it down. They are on the same switch etc and one no issues, and one randomly has slow ping response.

 

[Coldair]

run speedtest on your phone Speedtest by Ookla - The Global Broadband Speed Test or download and run the speedtest app by OAkla

 

[fenderman]

A combo. I have been checking it probably a network thing as stated above. Just try to pin it down. They are on the same switch etc and one no issues, and one randomly has slow ping response.

Take your blue iris machine off your router! I can only deduce that it is attached to your router because you refuse to answer...you cannot get effective help that way..

 

[Spackler]

Blue Iris machine is attached to a switch that goes to the poe swith where the camera are plugged up. The whole network leads in the end to my router. Sorry I did not mean to not answer all of the help is greatly appreciated.

 

[Coldair]

do you have a separate username and password for logging into BI from your cell? if not you need to

 

[Spackler]

do you have a separate username and password for logging into BI from your cell? if not you need to

That seems to have fixed the logging out..Thanks.

 

[Coldair]

what does your log look like? I noticed I am missing a few alerts after viewing your thread and I am wondering if there is an issue going on.
here is a little of the log with the push notifications I am getting


0 5/14/2018 12:57:51 PM Mphone 0.0.0.0: Logout, 1:02
3 5/14/2018 12:58:08 PM G127 MOTION
2 5/14/2018 12:58:09 PM G127 iOS push failure -2146893048
3 5/14/2018 12:58:14 PM H187 MOTION
3 5/14/2018 12:58:14 PM H172 GROUP
3 5/14/2018 12:58:14 PM NE142 GROUP
3 5/14/2018 12:58:14 PM Bear167 GROUP
3 5/14/2018 12:58:14 PM Bear2 GROUP
3 5/14/2018 12:58:14 PM FD GROUP
2 5/14/2018 12:58:14 PM H187 iOS push failure -2146893048
2 5/14/2018 12:58:15 PM Bear2 iOS push failure -2146893048
3 5/14/2018 12:58:25 PM coy16 MOTION
2 5/14/2018 12:58:25 PM coy16 iOS push failure -2146893048
3 5/14/2018 12:58:27 PM PZT3 MOTION
3 5/14/2018 12:58:27 PM gate227 GROUP
2 5/14/2018 12:58:27 PM PZT3 iOS push failure -2146893048
2 5/14/2018 12:58:27 PM gate227 iOS push failure -2146893048
3 5/14/2018 12:58:57 PM G127 MOTION
3 5/14/2018 12:58:59 PM H187 MOTION
3 5/14/2018 12:58:59 PM Bear2 GROUP
3 5/14/2018 12:58:59 PM NE142 GROUP
3 5/14/2018 12:58:59 PM FD GROUP
3 5/14/2018 12:58:59 PM H172 GROUP
3 5/14/2018 12:58:59 PM Bear167 GROUP
2 5/14/2018 12:59:02 PM H172 iOS push failure -2146893048
10 5/14/2018 12:59:09 PM Mphone 0.0.0.0: Logout, 1:00
10 5/14/2018 12:59:15 PM Mphone 0.0.0.0: Logout, 1:01
10 5/14/2018 12:59:15 PM Mphone 0.0.0.0: Logout, 1:01
10 5/14/2018 12:59:27 PM Mphone 0.0.0.0: Logout, 1:00
10 5/14/2018 12:59:27 PM Mphone 0.0.0.0: Logout, 1:00
10 5/14/2018 12:59:27 PM Mphone 0.0.0.0: Logout, 1:02
3 5/14/2018 12:59:40 PM PZT3 MOTION
3 5/14/2018 12:59:40 PM gate227 GROUP
2 5/14/2018 12:59:41 PM PZT3 iOS push failure -2146893048
2 5/14/2018 12:59:41 PM gate227 iOS push failure -2146893048
3 5/14/2018 12:59:55 PM coy16 MOTION
2 5/14/2018 12:59:56 PM coy16 iOS push failure -2146893048
3 5/14/2018 1:00:29 PM coy16 MOTION
3 5/14/2018 1:00:38 PM PZT3 MOTION
3 5/14/2018 1:00:38 PM gate227 GROUP
2 5/14/2018 1:00:38 PM gate227 iOS push failure -2146893048

 

[Spackler]

New Guy..Where are the logs that I can copy.

 

[Coldair]

on the top of the console near the left side is 3 vertical bars, click on that

 

[Spackler]

Ok mine was not writing to a log so I changed it and it has been running for awhile and not seeing the same errors as you have above. I am using Android.

 

[Spackler]

So in case someone else has the lag issues like I explained make sure that "limit decoding unless required" feature on the Video tab of the camera is not checked....