Android App - Crashing - iPad App OK

[Steven4x4]

Hello,

The Android App seems to crash a lot.

I was running it on an Android 6.0 Lenovo tablet.
I thought it was possibly the device and OS being old, so I bought a brand new Samsung Tablet (Android 9.0) and a new iPad.

Running both the new iPad and Samsung Tablet side by side, the iPad App stayed connected the for 12+ hours, while the Android app crashed after about 30 minutes to an hour and continued to crash intermittently after I physically restarted the app.

PS. I'm running BlueIris 8.6.3

So, is there a way we can fix this? Is anyone else experiencing this? Any work-arounds?

Thank you.

 

[fenderman]

Hello,

The Android App seems to crash a lot.

I was running it on an Android 6.0 Lenovo tablet.
I thought it was possibly the device and OS being old, so I bought a brand new Samsung Tablet (Android 9.0) and a new iPad.

Running both the new iPad and Samsung Tablet side by side, the iPad App stayed connected the for 12+ hours, while the Android app crashed after about 30 minutes to an hour and continued to crash intermittently after I physically restarted the app.

PS. I'm running BlueIris 8.6.3

So, is there a way we can fix this? Is anyone else experiencing this? Any work-arounds?

Thank you.

you would need to email support to diagnose it

 

[Steven4x4]

Thank you. I sent them an email. Do you run the Android App (longer than an hour)?

 

[fenderman]

Thank you. I sent them an email. Do you run the Android App (longer than an hour)?

no

 

[Steven4x4]

Still haven't heard back from them... Anyone else experience this issue?