Any Ideas please

Discussion in 'Troubleshooting' started by scp3000, Jul 12, 2019.

Share This Page

  1. scp3000

    scp3000 n3wb

    Joined:
    Apr 16, 2019
    Messages:
    10
    Likes Received:
    3
    Location:
    southcoast uk
    Hi since purchasing Blue iris its been working great no issues at all even the upgrade to v5 works great until today. I had a windows update yesterday and I had an update on Blue iris I don't know if that's cause the following issue but cannot open the console after the first time ..if I close it and try again I see the splash screen and nothing so wait a while and try again to get a popup saying "Only one console is allowed", in windows 10 task manager there is a Process "Blue Iris Video Security and Webcam Software" if I try to kill that it just reappears again. The only way I can get console to open again is to reboot. I deleted Blue iris and went through the registry and removed all ref from there and also on my hard drives all files inc recorded files rebooted and did a fresh install that I just downloaded and set up still have same issue always used to be fine any help greatly appreciated

    regards

    Ricky
     
  2. scp3000

    scp3000 n3wb

    Joined:
    Apr 16, 2019
    Messages:
    10
    Likes Received:
    3
    Location:
    southcoast uk
    So I dropped back a version and its working fine again so just to make sure updated again to 5.0.0.61 problems back again..
     
  3. fenderman

    fenderman Staff Member

    Joined:
    Mar 9, 2014
    Messages:
    31,028
    Likes Received:
    9,977
    Email support so he can fix it.
     
  4. scp3000

    scp3000 n3wb

    Joined:
    Apr 16, 2019
    Messages:
    10
    Likes Received:
    3
    Location:
    southcoast uk
    Hi thanks for the reply I did email support outlining the issue at the time I was not 100% sure that it wasn't a glitch my end.After spending hours changing this and that restoring from backups etc until I could fix it and then make it break again I finally nailed it. shame there isn't a pace where we can download versions that are pre-updates so we could roll back or have a roll back option in the software wonder if anyone else is getting same issues
    regards
    Ricky
     
  5. IAmATeaf

    IAmATeaf Getting comfortable

    Joined:
    Jan 13, 2019
    Messages:
    673
    Likes Received:
    318
    Location:
    United Kingdom
    I’m sure I’m running 61, got the update yesterday and don’t recall seeing any issues with it. I’ll check today and report back.
     
  6. scp3000

    scp3000 n3wb

    Joined:
    Apr 16, 2019
    Messages:
    10
    Likes Received:
    3
    Location:
    southcoast uk
    I'm running it as a windows service will be interesting as to see how you get on
    cheers
    Ricky
     
  7. IAmATeaf

    IAmATeaf Getting comfortable

    Joined:
    Jan 13, 2019
    Messages:
    673
    Likes Received:
    318
    Location:
    United Kingdom
    Just to confirm I am running .61 with no issues launching the console.
     
  8. Debbie

    Debbie n3wb

    Joined:
    Apr 29, 2017
    Messages:
    13
    Likes Received:
    1
    I'm having this exact same issue. My Windows10 updated night before last to version 1903, then my Blue Iris updated after the Windows update restart to version 5.0.0.54. Now the Blue Iris service is running, but the Blue Iris application won’t open after it displays the splash page. I’ve tried stopping the Blue Iris service along with stopping Blue Iris Tools service, I’ve restarted my computer several times, and every time I try to open Blue Iris, I receive an error that states “Only One Console is Allowed". However, I am able to view my camera's footage from my android app. I emailed support yesterday morning, but haven't yet heard back, so wondering if anyone knows a fix for this issue.
     
  9. scp3000

    scp3000 n3wb

    Joined:
    Apr 16, 2019
    Messages:
    10
    Likes Received:
    3
    Location:
    southcoast uk
    That,s it identical problem hopefully it will get fixed soon..
     
  10. fenderman

    fenderman Staff Member

    Joined:
    Mar 9, 2014
    Messages:
    31,028
    Likes Received:
    9,977
    You need to email support
     
  11. looney2ns

    looney2ns IPCT Contributor

    Joined:
    Sep 25, 2016
    Messages:
    7,526
    Likes Received:
    5,927
    Location:
    Evansville, Indiana
    For the future.
    Turn off auto update in Blue Iris. Always wait a while before manually updating.
    See google on how to delay Windows updates to a time you choose, don't let it update automatically. Delay any windows updates as long you can.
    Use this so you always have a way to rollback BI.
    Blue Iris Update Helper (BiUpdateHelper) | IP Cam Talk
     
    scp3000 likes this.
  12. scp3000

    scp3000 n3wb

    Joined:
    Apr 16, 2019
    Messages:
    10
    Likes Received:
    3
    Location:
    southcoast uk
    Good bit of advice thank you Ill do that from now on..
    Debbie I had to uninstall blue iris from control panel then search for anything Blue Iris on my hard drives. Next searched the registry and deleted anything Blue Iris reboot and install a zipped up folder backup of v 5.0,0,57 all runs ok now have delayed automatic windows 10 updates for a couple of months and removed Prompt at startup and Automatic download and install from Blue Iris settings.
     
    Debbie likes this.
  13. Debbie

    Debbie n3wb

    Joined:
    Apr 29, 2017
    Messages:
    13
    Likes Received:
    1
    I tried your suggestion, and still doesn't work. The only thing I'm able to do is reinstall version 4 and it works. However, every time I install version 5 with or without version 4 installed, I go back to having the very same issue all over again. So frustrated! Thanks so much for your suggestions though!!
     
    Last edited: Jul 14, 2019
  14. scp3000

    scp3000 n3wb

    Joined:
    Apr 16, 2019
    Messages:
    10
    Likes Received:
    3
    Location:
    southcoast uk
    That's a shame it didn't work for you.. did you install from a saved version of 5 pre-update or downloaded one from the BI website just wondered as the one from website may already be patched with the new update..
     
  15. Debbie

    Debbie n3wb

    Joined:
    Apr 29, 2017
    Messages:
    13
    Likes Received:
    1
    I downloaded the full version and tried to install that, but no luck.
     
  16. scp3000

    scp3000 n3wb

    Joined:
    Apr 16, 2019
    Messages:
    10
    Likes Received:
    3
    Location:
    southcoast uk
    That's what I guessed hopefully will hear from support will let you know if I do .. just out of curiosity the last windows update in my update history was on the 12th day it all went to pot and was (KB4507469) and (KB4507419) maybe ill uninstall these and try it..
     
    Debbie likes this.
  17. Debbie

    Debbie n3wb

    Joined:
    Apr 29, 2017
    Messages:
    13
    Likes Received:
    1
    I had these updates install on July 12 -
    Feature update to Windows 10, version 1903
    KB4506991 - .Net Framework 3.5 - 4.8 for Windows 10 Version 1903 for x64
    KB45033308 - Security Update for Adobe Flash Player for Windows 10 Version 1903 for x64 based Systems
    KB4507453 - Cumulative Update for Windows 10 Version 1903 for x64 based Systems
     
  18. Wen

    Wen Young grasshopper

    Joined:
    Aug 24, 2015
    Messages:
    45
    Likes Received:
    8
    I'm getting the same popup, "Only one console is allowed". When I reboot, and run BI I see a normal start screen, I can see all of my cams, and within 3 seconds the screen goes away and I'm back at the desktop. When I attempt to run BI then I get the popup screen.

    I've disabled "Run as Service" and BI runs normally.

    I updated this morning to 0.63x64 to see if the update fixed the issue, no joy.

    I've sent the info to support for their review.

    Running Windows 10.

    Thanks.
     
    Debbie likes this.
  19. scp3000

    scp3000 n3wb

    Joined:
    Apr 16, 2019
    Messages:
    10
    Likes Received:
    3
    Location:
    southcoast uk
    I tried 0.63x64 also didn't work but at least there on it, tried removing my windows updates also never made any difference either but in my backups found a backup of v 5.0.0.59 unzipped that to new folder running fine.
     
  20. Debbie

    Debbie n3wb

    Joined:
    Apr 29, 2017
    Messages:
    13
    Likes Received:
    1
    Update - RESOLVED - This morning I installed the new version 5.0.0.65 and I no longer have this issue.
     
    Wen likes this.
Tags: