Any luck with password resets?

[Lockwood]

Hey everyone,

My brother has a Hikvision camera and water got in the Ethernet port burning out the connector. He cut it off and added a punch down connector. The camera powers on, I can see it in the SADP tool and if he types the IP address in his browser, he is taken to the screen to sign into the camera. No matter what password he puts in though, it is wrong. Nothing changed though, unless somehow it resorted back to the default password which I don't know. I tried emailing Hikvision USA, but the camera is not from a USA distributor so they won't reset the password. I tried the online password reset, but that didn't work and neither does little program given to us by bp2008. Anyone have a suggestion other than throwing it in the garbage?

Thanks,
Chris

 

[alastairstevenson]

What version of firmware shows in SADP?
Is the status showing as 'Active'?
What camera model is it?
Does it connect to an NVR PoE port?

 

[Lockwood]

What version of firmware shows in SADP?
Is the status showing as 'Active'?
What camera model is it?
Does it connect to an NVR PoE port?

I'll have to connect it again to get the model and firmware version. I know it does show as Active and it does not connect to an NVR. It just connects to his PoE switch.

 

[alastairstevenson]

firmware version

If it's 5.4.0 or older, you should be able to extract the configuration file via the 'Hikvision backdoor' using this URL :
http://<camera_IP_address>/System/configurationFile?auth=YWRtaW46MTEK

If that works - zip it up and attach here for decryption and decoding.

get the model

If a bullet model - it may have a reset button at the back.
If a dome model - the newer ones have a reset button inside.
If a turret model - the newer ones have a reset button under the SD card hatch in the body.

 

[Lockwood]

The camera is a bullet and does have a reset button on the back. I reset it, yesterday, but it still shows my brother's IP in SADP. Is there a procedure I should be following? Going to connect it in a little while and get you the info you requested.

 

[Lockwood]

The camera is a Hikvision DS-2CD2035-I
The firmware is 5.4.24 Build 170303

 

[alastairstevenson]

The camera is a bullet and does have a reset button on the back. I reset it, yesterday, but it still shows my brother's IP in SADP. Is there a procedure I should be following?

The procedure for the reset button is as follows :

Power down the camera, then hold the reset button in.
Power on the camera whilst holding the reset button for around 30 seconds or so.

After this, the camera should show in SADP as status=Inactive
SADP has an 'Activation' function that requires a strong password to be set.
The resulting default IP address should be 192.168.1.64

The firmware is 5.4.24 Build 170303

I think that version just has the backdoor vulnerability closed, though I'm not 100% sure.

 

[Lockwood]

The procedure for the reset button is as follows :

Power down the camera, then hold the reset button in.
Power on the camera whilst holding the reset button for around 30 seconds or so.

After this, the camera should show in SADP as status=Inactive
SADP has an 'Activation' function that requires a strong password to be set.
The resulting default IP address should be 192.168.1.64


I think that version just has the backdoor vulnerability closed, though I'm not 100% sure.

The reset did the trick. I'm in. Thanks a million!!!