BI 5 Web Server keeps shutting off every day, i am losing it

[rickroll]

I am honestly just losing it and been looking around for alternatives, I contacted Network Optix and they forwarded me to DW Spectrum and they have yet to contact me despite my numerous emails.
I am running Win 1909 latest update, latest BI 5 patch 5.2.7.12, the problem been happening for a while in previous patches too
Web Server Remote only works on LAN, no port forwarding and etc.
I do not have any anti virus
There is no issues with firewall rules and etc, its clearly has to do something with the Software
Every time Web Server remote breaks all I have to do is to remote into BI 5 server and open program itself and Web Remote starts to work and then breaks again at any point during the day. It also stops recording too.
Here is the BI5 log:

0 5/18/2020 3:39:54 PM New Delete: nothing to do [335/336 hrs, 1.14T/6.83T, 6.08T free]
0 5/18/2020 3:39:54 PM Stored Delete: nothing to do [0K/0K, 6.08T free]
0 5/18/2020 3:44:54 PM New Delete: nothing to do [335/336 hrs, 1.14T/6.83T, 6.08T free]
0 5/18/2020 3:44:54 PM Stored Delete: nothing to do [0K/0K, 6.08T free]
0 5/18/2020 3:49:54 PM New Delete: nothing to do [335/336 hrs, 1.14T/6.83T, 6.08T free]
0 5/18/2020 3:49:54 PM Stored Delete: nothing to do [0K/0K, 6.08T free]
0 5/18/2020 3:54:55 PM New Delete: nothing to do [335/336 hrs, 1.14T/6.83T, 6.08T free]
0 5/18/2020 3:54:55 PM Stored Delete: nothing to do [0K/0K, 6.08T free]
0 5/18/2020 3:59:56 PM New Delete: nothing to do [335/336 hrs, 1.14T/6.83T, 6.08T free]
0 5/18/2020 3:59:56 PM Stored Delete: nothing to do [0K/0K, 6.08T free]
10 5/18/2020 4:02:14 PM lolam 192.168.7.61: Logout, 50:22
10 5/18/2020 4:02:44 PM awashington 192.168.2.130: Login
10 5/18/2020 4:03:52 PM lolam 192.168.7.61: Login - at this point it Web Remote stopped working and BI stopped recording too
2 5/19/2020 9:26:07 AM App Restarted after unexpected shutdown (1500/240) -this is when I log into BI server itself and open the program
0 5/19/2020 9:26:07 AM Server Started on port 8008
1 5/19/2020 9:26:07 AM App Service is running as LocalSystem; see Administration in Help
1 5/19/2020 9:26:07 AM App Re-install service to remove BlueIrisService.exe dependency
1 5/19/2020 9:26:07 AM App Don't forget to register your license on the Settings page!
0 5/19/2020 9:26:09 AM App Current schedule: MHC_Schedule
0 5/19/2020 9:26:09 AM App Today's sunrise: 7:17 AM, sunset: 9:44 PM
0 5/19/2020 9:26:11 AM New Delete: 291 files 54.4G [353/336 hrs, 1.14T/6.83T, 6.08T free]
0 5/19/2020 9:26:11 AM Stored Delete: nothing to do [0K/0K, 6.13T free]
4 5/19/2020 9:26:11 AM Clips D:: 5658, 1.09T/6.83T (+843.7G)
4 5/19/2020 9:26:11 AM Clips C:: 0, 0K/1.00G (+409.1G)
10 5/19/2020 9:26:11 AM local_console 0.0.0.0: Login
0 5/19/2020 9:26:11 AM App Console: connected 1
0 5/19/2020 9:26:13 AM App Remote Session Begins

Here are 2 errors from Event Viewer:



It also does this, keeps shutting down over and over again:
2 5/14/2020 11:55:02 AM App Restarted after unexpected shutdown (1500/240)
0 5/14/2020 11:55:02 AM Server Started on port 8008
1 5/14/2020 11:55:02 AM App Service is running as LocalSystem; see Administration in Help
1 5/14/2020 11:55:02 AM App Re-install service to remove BlueIrisService.exe dependency
1 5/14/2020 11:55:02 AM App Don't forget to register your license on the Settings page!
0 5/14/2020 11:55:02 AM New Delete: nothing to do [335/336 hrs, 1.21T/6.83T, 6.02T free]
0 5/14/2020 11:55:02 AM Stored Delete: nothing to do [0K/0K, 6.02T free]
4 5/14/2020 11:55:02 AM Clips D:: 6231, 1.21T/6.83T (+408.8G)
4 5/14/2020 11:55:02 AM Clips C:: 0, 0K/1.00G (+406.8G)
0 5/14/2020 11:55:04 AM App Current schedule: MHC_Schedule
0 5/14/2020 11:55:04 AM App Today's sunrise: 7:21 AM, sunset: 9:40 PM
0 5/14/2020 11:55:06 AM App Console: connected 1
0 5/14/2020 11:55:07 AM App Remote Session Begins
1 5/14/2020 11:55:24 AM TN Signal: Failed to connect
1 5/14/2020 11:55:33 AM TN Signal: network retry
1 5/14/2020 11:55:38 AM TN Signal: Failed to connect
2 5/14/2020 11:55:45 AM App Restarted after unexpected shutdown (1500/240)
0 5/14/2020 11:55:45 AM Server Started on port 8008
1 5/14/2020 11:55:45 AM App Service is running as LocalSystem; see Administration in Help
1 5/14/2020 11:55:45 AM App Re-install service to remove BlueIrisService.exe dependency
1 5/14/2020 11:55:45 AM App Don't forget to register your license on the Settings page!
0 5/14/2020 11:55:45 AM New Delete: nothing to do [335/336 hrs, 1.21T/6.83T, 6.02T free]
0 5/14/2020 11:55:45 AM Stored Delete: nothing to do [0K/0K, 6.02T free]
4 5/14/2020 11:55:45 AM Clips D:: 6231, 1.21T/6.83T (+408.8G)
4 5/14/2020 11:55:45 AM Clips C:: 0, 0K/1.00G (+406.8G)
10 5/14/2020 11:55:46 AM admin 192.168.2.104: Login
0 5/14/2020 11:55:47 AM App Current schedule: MHC_Schedule
0 5/14/2020 11:55:47 AM App Today's sunrise: 7:21 AM, sunset: 9:40 PM
0 5/14/2020 11:55:50 AM App Console: connected 1
0 5/14/2020 11:55:52 AM App Remote Session Begins
2 5/14/2020 11:55:59 AM App Restarted after unexpected shutdown (1500/240)
0 5/14/2020 11:55:59 AM Server Started on port 8008
1 5/14/2020 11:55:59 AM App Service is running as LocalSystem; see Administration in Help
1 5/14/2020 11:55:59 AM App Re-install service to remove BlueIrisService.exe dependency
1 5/14/2020 11:55:59 AM App Don't forget to register your license on the Settings page!
0 5/14/2020 11:55:59 AM New Delete: nothing to do [335/336 hrs, 1.21T/6.83T, 6.02T free]
0 5/14/2020 11:55:59 AM Stored Delete: nothing to do [0K/0K, 6.02T free]
4 5/14/2020 11:55:59 AM Clips D:: 6231, 1.21T/6.83T (+408.8G)
4 5/14/2020 11:55:59 AM Clips C:: 0, 0K/1.00G (+406.8G)
10 5/14/2020 11:56:01 AM local_console 0.0.0.0: Logout, 1:27
0 5/14/2020 11:56:01 AM App Current schedule: MHC_Schedule
0 5/14/2020 11:56:01 AM App Today's sunrise: 7:21 AM, sunset: 9:40 PM
2 5/14/2020 11:59:45 AM App Restarted after unexpected shutdown (1500/240)
0 5/14/2020 11:59:46 AM Server Started on port 8008
1 5/14/2020 11:59:46 AM App Service is running as LocalSystem; see Administration in Help
1 5/14/2020 11:59:46 AM App Re-install service to remove BlueIrisService.exe dependency
1 5/14/2020 11:59:46 AM App Don't forget to register your license on the Settings page!
0 5/14/2020 11:59:46 AM New Delete: nothing to do [335/336 hrs, 1.21T/6.83T, 6.02T free]
0 5/14/2020 11:59:46 AM Stored Delete: nothing to do [0K/0K, 6.02T free]
4 5/14/2020 11:59:46 AM Clips D:: 6231, 1.21T/6.83T (+408.8G)
4 5/14/2020 11:59:46 AM Clips C:: 0, 0K/1.00G (+406.9G)
4 5/14/2020 11:59:47 AM TN Signal: restored
0 5/14/2020 11:59:48 AM App Current schedule: MHC_Schedule
0 5/14/2020 11:59:48 AM App Today's sunrise: 7:21 AM, sunset: 9:40 PM
10 5/14/2020 11:59:49 AM local_console 0.0.0.0: Login

I found a post and many many seem to experience similar problem like me Blue Iris 5 Web Server Stops Working - Blue Iris

I don't know what to do, its brand new server I ordered


DB is on SSD

 

[fenderman]

I am honestly just losing it and been looking around for alternatives, I contacted Network Optix and they forwarded me to DW Spectrum and they have yet to contact me despite my numerous emails.
I am running Win 1909 latest update, latest BI 5 patch 5.2.7.12, the problem been happening for a while in previous patches too
Web Server Remote only works on LAN, no port forwarding and etc.
I do not have any anti virus
There is no issues with firewall rules and etc, its clearly has to do something with the Software
Every time Web Server remote breaks all I have to do is to remote into BI 5 server and open program itself and Web Remote starts to work and then breaks again at any point during the day. It also stops recording too.
Here is the BI5 log:

0 5/18/2020 3:39:54 PM New Delete: nothing to do [335/336 hrs, 1.14T/6.83T, 6.08T free]
0 5/18/2020 3:39:54 PM Stored Delete: nothing to do [0K/0K, 6.08T free]
0 5/18/2020 3:44:54 PM New Delete: nothing to do [335/336 hrs, 1.14T/6.83T, 6.08T free]
0 5/18/2020 3:44:54 PM Stored Delete: nothing to do [0K/0K, 6.08T free]
0 5/18/2020 3:49:54 PM New Delete: nothing to do [335/336 hrs, 1.14T/6.83T, 6.08T free]
0 5/18/2020 3:49:54 PM Stored Delete: nothing to do [0K/0K, 6.08T free]
0 5/18/2020 3:54:55 PM New Delete: nothing to do [335/336 hrs, 1.14T/6.83T, 6.08T free]
0 5/18/2020 3:54:55 PM Stored Delete: nothing to do [0K/0K, 6.08T free]
0 5/18/2020 3:59:56 PM New Delete: nothing to do [335/336 hrs, 1.14T/6.83T, 6.08T free]
0 5/18/2020 3:59:56 PM Stored Delete: nothing to do [0K/0K, 6.08T free]
10 5/18/2020 4:02:14 PM lolam 192.168.7.61: Logout, 50:22
10 5/18/2020 4:02:44 PM awashington 192.168.2.130: Login
10 5/18/2020 4:03:52 PM lolam 192.168.7.61: Login - at this point it Web Remote stopped working and BI stopped recording too
2 5/19/2020 9:26:07 AM App Restarted after unexpected shutdown (1500/240) -this is when I log into BI server itself and open the program
0 5/19/2020 9:26:07 AM Server Started on port 8008
1 5/19/2020 9:26:07 AM App Service is running as LocalSystem; see Administration in Help
1 5/19/2020 9:26:07 AM App Re-install service to remove BlueIrisService.exe dependency
1 5/19/2020 9:26:07 AM App Don't forget to register your license on the Settings page!
0 5/19/2020 9:26:09 AM App Current schedule: MHC_Schedule
0 5/19/2020 9:26:09 AM App Today's sunrise: 7:17 AM, sunset: 9:44 PM
0 5/19/2020 9:26:11 AM New Delete: 291 files 54.4G [353/336 hrs, 1.14T/6.83T, 6.08T free]
0 5/19/2020 9:26:11 AM Stored Delete: nothing to do [0K/0K, 6.13T free]
4 5/19/2020 9:26:11 AM Clips D:: 5658, 1.09T/6.83T (+843.7G)
4 5/19/2020 9:26:11 AM Clips C:: 0, 0K/1.00G (+409.1G)
10 5/19/2020 9:26:11 AM local_console 0.0.0.0: Login
0 5/19/2020 9:26:11 AM App Console: connected 1
0 5/19/2020 9:26:13 AM App Remote Session Begins

Here are 2 errors from Event Viewer:
View attachment 62019
View attachment 62020

It also does this, keeps shutting down over and over again:
2 5/14/2020 11:55:02 AM App Restarted after unexpected shutdown (1500/240)
0 5/14/2020 11:55:02 AM Server Started on port 8008
1 5/14/2020 11:55:02 AM App Service is running as LocalSystem; see Administration in Help
1 5/14/2020 11:55:02 AM App Re-install service to remove BlueIrisService.exe dependency
1 5/14/2020 11:55:02 AM App Don't forget to register your license on the Settings page!
0 5/14/2020 11:55:02 AM New Delete: nothing to do [335/336 hrs, 1.21T/6.83T, 6.02T free]
0 5/14/2020 11:55:02 AM Stored Delete: nothing to do [0K/0K, 6.02T free]
4 5/14/2020 11:55:02 AM Clips D:: 6231, 1.21T/6.83T (+408.8G)
4 5/14/2020 11:55:02 AM Clips C:: 0, 0K/1.00G (+406.8G)
0 5/14/2020 11:55:04 AM App Current schedule: MHC_Schedule
0 5/14/2020 11:55:04 AM App Today's sunrise: 7:21 AM, sunset: 9:40 PM
0 5/14/2020 11:55:06 AM App Console: connected 1
0 5/14/2020 11:55:07 AM App Remote Session Begins
1 5/14/2020 11:55:24 AM TN Signal: Failed to connect
1 5/14/2020 11:55:33 AM TN Signal: network retry
1 5/14/2020 11:55:38 AM TN Signal: Failed to connect
2 5/14/2020 11:55:45 AM App Restarted after unexpected shutdown (1500/240)
0 5/14/2020 11:55:45 AM Server Started on port 8008
1 5/14/2020 11:55:45 AM App Service is running as LocalSystem; see Administration in Help
1 5/14/2020 11:55:45 AM App Re-install service to remove BlueIrisService.exe dependency
1 5/14/2020 11:55:45 AM App Don't forget to register your license on the Settings page!
0 5/14/2020 11:55:45 AM New Delete: nothing to do [335/336 hrs, 1.21T/6.83T, 6.02T free]
0 5/14/2020 11:55:45 AM Stored Delete: nothing to do [0K/0K, 6.02T free]
4 5/14/2020 11:55:45 AM Clips D:: 6231, 1.21T/6.83T (+408.8G)
4 5/14/2020 11:55:45 AM Clips C:: 0, 0K/1.00G (+406.8G)
10 5/14/2020 11:55:46 AM admin 192.168.2.104: Login
0 5/14/2020 11:55:47 AM App Current schedule: MHC_Schedule
0 5/14/2020 11:55:47 AM App Today's sunrise: 7:21 AM, sunset: 9:40 PM
0 5/14/2020 11:55:50 AM App Console: connected 1
0 5/14/2020 11:55:52 AM App Remote Session Begins
2 5/14/2020 11:55:59 AM App Restarted after unexpected shutdown (1500/240)
0 5/14/2020 11:55:59 AM Server Started on port 8008
1 5/14/2020 11:55:59 AM App Service is running as LocalSystem; see Administration in Help
1 5/14/2020 11:55:59 AM App Re-install service to remove BlueIrisService.exe dependency
1 5/14/2020 11:55:59 AM App Don't forget to register your license on the Settings page!
0 5/14/2020 11:55:59 AM New Delete: nothing to do [335/336 hrs, 1.21T/6.83T, 6.02T free]
0 5/14/2020 11:55:59 AM Stored Delete: nothing to do [0K/0K, 6.02T free]
4 5/14/2020 11:55:59 AM Clips D:: 6231, 1.21T/6.83T (+408.8G)
4 5/14/2020 11:55:59 AM Clips C:: 0, 0K/1.00G (+406.8G)
10 5/14/2020 11:56:01 AM local_console 0.0.0.0: Logout, 1:27
0 5/14/2020 11:56:01 AM App Current schedule: MHC_Schedule
0 5/14/2020 11:56:01 AM App Today's sunrise: 7:21 AM, sunset: 9:40 PM
2 5/14/2020 11:59:45 AM App Restarted after unexpected shutdown (1500/240)
0 5/14/2020 11:59:46 AM Server Started on port 8008
1 5/14/2020 11:59:46 AM App Service is running as LocalSystem; see Administration in Help
1 5/14/2020 11:59:46 AM App Re-install service to remove BlueIrisService.exe dependency
1 5/14/2020 11:59:46 AM App Don't forget to register your license on the Settings page!
0 5/14/2020 11:59:46 AM New Delete: nothing to do [335/336 hrs, 1.21T/6.83T, 6.02T free]
0 5/14/2020 11:59:46 AM Stored Delete: nothing to do [0K/0K, 6.02T free]
4 5/14/2020 11:59:46 AM Clips D:: 6231, 1.21T/6.83T (+408.8G)
4 5/14/2020 11:59:46 AM Clips C:: 0, 0K/1.00G (+406.9G)
4 5/14/2020 11:59:47 AM TN Signal: restored
0 5/14/2020 11:59:48 AM App Current schedule: MHC_Schedule
0 5/14/2020 11:59:48 AM App Today's sunrise: 7:21 AM, sunset: 9:40 PM
10 5/14/2020 11:59:49 AM local_console 0.0.0.0: Login

I found a post and many many seem to experience similar problem like me Blue Iris 5 Web Server Stops Working - Blue Iris

I don't know what to do, its brand new server I ordered
View attachment 62024

DB is on SSD

View attachment 62025

You should definitely switch to DW which resells nxwitness as ipvms in the US. Its about 70 bux a camera but with free lifetime upgrades to newer versions. They have better options for commercial settings like yours. Their software is so perfect that there has never been a reported issue EVER. Each bi yearly update is so thoroughly vetted that they closed their support forum and fired all technical support staff as their were not getting any complaints. All the rest of us have had enough of blue iris as well. Every single blue iris user has this issue - as you stated it is clearly something to do with the software so everyone running the same versions as yours MUST be experiencing the same problem. Its INSANE..Oh wait a minuet, we are not having this issue. Hmmmmmm, what can it be. Can it be user error on your part? Can the fact that you are pulling remote streams be causing your recording issues? Can it be that you chose to update to a BETA version of blue iris, despite being given the option to update to a STABLE version? When this dual path update came out I stated "This feature was likely added so that folks with update OCD would stop bitching. My guess is that many of them will still update and complain." 5.2.6 - April 22, 2020 - You can now skip updates until changes have been validated as stable by those on the more-frequent update track I was spot on. It amazes me that you get all pissed off about an issue that you claim to have for a while, but this is your first post about it. I still dont know of you are looking for a solution or just want to trash BI while moving to DW.

 

[fenderman]

Something else I noticed. 5/14/2020 11:59:46 AM App Re-install service to remove BlueIrisService.exe dependency
Why did you fail to follow the instructions in the release notes????? This can be causing your issue. It amazes me that you are being paid to do this but you cannot follow basic directions.

 

[area651]

I am honestly just losing it and been looking around for alternatives, I contacted Network Optix and they forwarded me to DW Spectrum and they have yet to contact me despite my numerous emails.
I am running Win 1909 latest update, latest BI 5 patch 5.2.7.12, the problem been happening for a while in previous patches too
Web Server Remote only works on LAN, no port forwarding and etc.
I do not have any anti virus
There is no issues with firewall rules and etc, its clearly has to do something with the Software
Every time Web Server remote breaks all I have to do is to remote into BI 5 server and open program itself and Web Remote starts to work and then breaks again at any point during the day. It also stops recording too.

Whenever I look at BI, I always hear it telling me:
"Never gonna give you up
Never gonna let you down
Never gonna run around and desert you
Never gonna make you cry
Never gonna say goodbye
Never gonna tell a lie and hurt you "






haha....sorry dude. Your username was asking for it. Yeah I do understand the frustration. Between the inevitable changes that MSFT pushes down and the changes from BI, keeping it all going can be a challenge and attention intensive effort. My impression is that BI is fun but just not entirely "dependable" and maintenance-free. It takes some work to keep it going and secure. There's always the idea I suppose of getting it going and never patching it but then there's the vulnerability issue that comes up. I can't blame BI though. It's a one man organization (it not a big company product) and at the price they're charging, it's unrealistic to expect the dependability that many expect.

 

[looney2ns]

haha....sorry dude. Your username was asking for it. Yeah I do understand the frustration. Between the inevitable changes that MSFT pushes down and the changes from BI, keeping it all going can be a challenge and attention intensive effort. My impression is that BI is fun but just not entirely "dependable" and maintenance-free. It takes some work to keep it going and secure. There's always the idea I suppose of getting it going and never patching it but then there's the vulnerability issue that comes up. I can't blame BI though. It's a one man organization (it not a big company product) and at the price they're charging, it's unrealistic to expect the dependability that many expect.

I totally disagree, if you setup Blue Iris as it is recommended around here........oh I don't know...... around a couple of thousand times. You won't have issue's.
1-Clean install of Windows using MS Media Creation tool is first. Yes even on a brand new store bought computer.
2-Turn off Autoupdate in BI and resist the urge to update every-time a release comes along......unless you are willing to put up with the consequences and not bitch about it.
3-NOTHING else should be ran on the computer but BI. This includes, don't use it to browse the web or check email.
4-If your network is setup properly and securely, as it should be, with a VPN for remote access, then there is no need to update anything for "security concerns".
5-Also turn off Win 10 updates for the same reason or at least delay them a long time....see google.
6-Go back to BI ver 5.2.6.5 and stay there for now.
7-Do everything on this list, including Excluding all Blue Iris folders from Windows Defender. Optimizing Blue Iris's CPU Usage | IP Cam Talk
8-Turn off disc defrag from all disc's that are recording video.

Remember, if it's not broke, don't fix it. Leave it alone.

My BI system has ran as long as 2.5 months continuously, only then it was restarted due to a long power outage.

 

[fenderman]

My impression is that BI is fun but just not entirely "dependable" and maintenance-free. It takes some work to keep it going and secure. There's always the idea I suppose of getting it going and never patching it but then there's the vulnerability issue that comes up. I can't blame BI though. It's a one man organization (it not a big company product) and at the price they're charging, it's unrealistic to expect the dependability that many expect.

This is 100 percent untrue. It comes from a misunderstanding of windows, vms, and NVR's. There is absolutely not difference in the amount of maintenance required for a blue iris machine vs an NVR. If you use a vpn both never require any patching or maintenance. If you foolishly port forward, they both do. The difference is the NVR manufacture wont provide patches for many months. If you dont have 100 percent dependability with your blue iris setup, you have done something incorrectly. I have over 20 blue iris installs that run 24/7 for many many months until I choose to update with ZERO issues. It takes ZERO work.
Pray tell how an NVR box or Nxwitness running on the same machine will be any different. Do you think those dont have issues?
Most importantly the USER ERROR reported in the BI log he posted likely explains the issue. The release notes explained what needs to be done. He failed to follow them. You can lead a horse to water...

 

[area651]

This is 100 percent untrue. It comes from a misunderstanding of windows, vms, and NVR's. There is absolutely not difference in the amount of maintenance required for a blue iris machine vs an NVR. If you use a vpn both never require any patching or maintenance. If you foolishly port forward, they both do. The difference is the NVR manufacture wont provide patches for many months. If you dont have 100 percent dependability with your blue iris setup, you have done something incorrectly. I have over 20 blue iris installs that run 24/7 for many many months until I choose to update with ZERO issues. It takes ZERO work.
Pray tell how an NVR box or Nxwitness running on the same machine will be any different. Do you think those dont have issues?
Most importantly the USER ERROR reported in the BI log he posted likely explains the issue. The release notes explained what needs to be done. He failed to follow them. You can lead a horse to water...

Just to clarify, I'm not saying I don't enjoy mine. I'm trying to explain that to have it properly installed, maintained, requires some experience (like experience from doing over 20 BI installs?) and some more than the average home user worth of computer knowledge to do so. I don't think the average user understands port forwarding, or vlans, or even vpn usage much less setup. I would guess that every system has issues to some degree and I was trying to explain that the easier something is to use, the more click-n-play it is, often the more expensive it is. It's just that BI isn't as turnkey as many who come around here hope that it is. If it is to you, consider that your years of experience might be helping it be that way for you. Nothing wrong or to be ashamed of. We just need to remember that the n00bs might not have that advantage.

Just to help you clarify, what part of my original post is untrue? Pay attention to my wording:

• "Between the inevitable changes that MSFT pushes down and the changes from BI, keeping it all going can be a challenge and attention intensive effort." - I don't know how to explain this more. They both offer a lot of changes and I think it's safe to say that we all agree that you don't want to just blindly install every update from either all willy-nilly. It requires some attention and effort to do it right for sure. I think it's also unlikely that many do a base install without an update ever of the OS or BI. I'm not saying you shouldn't or can't. I'm just saying you have to pay some attention to do so.
• "My impression is that BI is fun but just not entirely "dependable" and maintenance-free" - well, that's my impression. It may be wrong in your opinion but it's my impression. Its true that's my impression. Also note the "dependable" in quotes. This was to signify the "plug it in, turn it on, forget about it" idea that some are looking for. To also hopefully clarify, personally I enjoy the tinkering and tweaking. As for maintenance-free, I'm curious as to how many are using the first version of BI5 and never did a single update.
• "it takes some work to keep it going & secure" - With firmware updates on cameras/computers, OS updates (even just critical ones), browser updates, I do believe that it takes some work to keep it going and secure. It's not a "turn it on and forget it for life" situation.
• "It's a one-man organization (it not a big company product) and at the price they're charging, it's unrealistic to expect the dependability that many expect." - This statement I guess you could split hairs on. It's been my understanding and I think you've said yourself, that its a one-man show (or at least, a relatively small development/support org). You've definitely argued that at the price they're charging that you have to understand that correlates to the support & dev you get. This isn't a bad thing and I think makes sense. If someone expects 24/7 call center type tech support, then you're not going to get it on a $60 piece of software. I've been ultra happy with the support and dev responsiveness. I don't expect AWS type support and dev though from a $60 software program.

One thing about this forum that I think we all need to be careful of is getting riled up if someone points out warts. We often see people join the forum with little knowledge but that's ok. Everyone has to learn. A problem that we need to recognize is people's preconceptions. Many (imho) come here expecting more turnkey with little experience or know how is needed to do so.

No software is perfect and if it was, I'd say he's crazy for charging as little as he does for it. Apologies that turned out so long winded. I like BI a lot!

 

[fenderman]

Just to clarify, I'm not saying I don't enjoy mine. I'm trying to explain that to have it properly installed, maintained, requires some experience (like experience from doing over 20 BI installs?) and some more than the average home user worth of computer knowledge to do so. I don't think the average user understands port forwarding, or vlans, or even vpn usage much less setup. I would guess that every system has issues to some degree and I was trying to explain that the easier something is to use, the more click-n-play it is, often the more expensive it is. It's just that BI isn't as turnkey as many who come around here hope that it is. If it is to you, consider that your years of experience might be helping it be that way for you. Nothing wrong or to be ashamed of. We just need to remember that the n00bs might not have that advantage.

Just to help you clarify, what part of my original post is untrue? Pay attention to my wording:

• "Between the inevitable changes that MSFT pushes down and the changes from BI, keeping it all going can be a challenge and attention intensive effort." - I don't know how to explain this more. They both offer a lot of changes and I think it's safe to say that we all agree that you don't want to just blindly install every update from either all willy-nilly. It requires some attention and effort to do it right for sure. I think it's also unlikely that many do a base install without an update ever of the OS or BI. I'm not saying you shouldn't or can't. I'm just saying you have to pay some attention to do so.
• "My impression is that BI is fun but just not entirely "dependable" and maintenance-free" - well, that's my impression. It may be wrong in your opinion but it's my impression. Its true that's my impression. Also note the "dependable" in quotes. This was to signify the "plug it in, turn it on, forget about it" idea that some are looking for. To also hopefully clarify, personally I enjoy the tinkering and tweaking. As for maintenance-free, I'm curious as to how many are using the first version of BI5 and never did a single update.
• "it takes some work to keep it going & secure" - With firmware updates on cameras/computers, OS updates (even just critical ones), browser updates, I do believe that it takes some work to keep it going and secure. It's not a "turn it on and forget it for life" situation.
• "It's a one-man organization (it not a big company product) and at the price they're charging, it's unrealistic to expect the dependability that many expect." - This statement I guess you could split hairs on. It's been my understanding and I think you've said yourself, that its a one-man show (or at least, a relatively small development/support org). You've definitely argued that at the price they're charging that you have to understand that correlates to the support & dev you get. This isn't a bad thing and I think makes sense. If someone expects 24/7 call center type tech support, then you're not going to get it on a $60 piece of software. I've been ultra happy with the support and dev responsiveness. I don't expect AWS type support and dev though from a $60 software program.

One thing about this forum that I think we all need to be careful of is getting riled up if someone points out warts. We often see people join the forum with little knowledge but that's ok. Everyone has to learn. A problem that we need to recognize is people's preconceptions. Many (imho) come here expecting more turnkey with little experience or know how is needed to do so.

No software is perfect and if it was, I'd say he's crazy for charging as little as he does for it. Apologies that turned out so long winded. I like BI a lot!

When you lie or misrepresent facts like you have you will be called out. There are thousands of none tech bi users on this forum alone. There are millions of non tech users who setup nvrs with port forwarding using unsafe upnp which blue iris supports. All the things you mention to safely secure BI ARE ALSO REQUIRED FOR NVR'S. There is not a single extra step with respect to security required for blue iris as opposed to NVR's. Lots of non-tech users can setup blue iris.
More importantly, you went reliability to ease of setup and securing which is not at issue here. The OP purports to be experienced as he is using BI in a commercial setting.
I will address your lies:
1- as I pointed out, none of these updates are required. The NVR maker does not provide them with any regularity even when the KNOW there is a security hole. So the logic of claiming you need windows updates because they are available but you dont need NVR updates because the manufacture is negligent, is false. You have to pay attention when you make firmware updates to your NVR as well. Pray tell what the difference is here. I will say, that a botched NVR upgrade is way more difficult to recover from. Blue iris
2 - Again a lie. Your impression has to be based on facts. The number of people running their original version of BI is irrelevant. The question is did they HAVE to upgrade or did they CHOOSE to upgrade. How many people are running the original firmware in their NVR's?
3 - Again see number 1. Not a single bit of extra effort. You are punishing BI and windows because they give you the OPTION to update? how insane is that? In fact, I had a laptop used solely as a viewer in a reception area that ran bi4 for over a year before the screen died. That is one year without a single windows or bi reboot because it simply was not needed.
4 - another baseless lie. The number of people coding and price is irrelevant to stability. How deep in your ass did you have to go to pull that one out.

You have not pointed out warts. You have lied and misrepresented. You made baseless assumptions because you dont have the basic knowledge of BI or NVR's. Once again, THE OP DID NOT MENTION ANYTHING ABOUT SETUP EASE OR "TURNKEY" YOU BROUGHT THAT UP AS A RED HERRING.
We should probably delete the entire hikvision/dahua subforums because no one has ever had any issues setting up or maintaining those systems.

 

[area651]

Wow...I hit a nerve. I intended to just put my opinion (is that ok? I'm not sure if it's acceptable to post my own impression/experiences here) which surprisingly to me appears to be different than yours. Again, I'm not sure if my impression/opinion/experience being different is ok or not. Also, I'm not sure when I ever even mentioned NVR at all. Do you see where I talked about it?

To summarize my THOUGHT/OPINION/EXPERIENCES:
1. MSFT and BI have a lot of updates. User beware. Maybe I should say as in be Aware. That doesn't mean danger. Just something you might have to deal with. (or maybe not. rumor has it that thousands of users never install a single update ever.)
2. My IMPRESSION/EXPERIENCE is what it is. Is it correct? Well, if it's my experience then yeah, it's my experience. Is the experience from misuse or misunderstanding? It could be. Again, It's just MY experience. Is Vanilla ice cream better than chocolate? In my opinion yes but I know of people that say the opposite. They also oddly enough don't go yelling at people and say how they're lying.
3. There are updates other than MSFT and BI. This isn't a slam or knock against them. I'm just pointing out that they're there and maybe you'll want to do them. Or not? I don't know. everyone does their systems differently and has different opinions. Just don't express a different opinion here as you'll soon be yelled at like Maurey Povich yells at guests. (the Maurey mention was meant as a joke. haha...)
4. I've always heard its a one-man operation. I hate to see forum members complain and hold that against him when they need help. He's trying and does a great job. (again, imho here) If someone needs more, they might want to consider more than a $60 software application.

Fenderman - I will give you credit that the OP never mentioned setup ease or turnkey. That comment was more around how we handle people on here. When someone has a question, or maybe even posts something incorrectly, then yelling at them with an awful tone might not be the best route to go. I'm definitely not saying you can't. You definitely can. I'm just proposing people to be a little nicer and maybe more would try to help each other out. Otherwise, we all could end up with a forum with only one opinion and anyone who says anything different will be treated as if they're on a 90s talk show.

 

[fenderman]

Wow...I hit a nerve. I intended to just put my opinion (is that ok? I'm not sure if it's acceptable to post my own impression/experiences here) which surprisingly to me appears to be different than yours. Again, I'm not sure if my impression/opinion/experience being different is ok or not. Also, I'm not sure when I ever even mentioned NVR at all. Do you see where I talked about it?

To summarize my THOUGHT/OPINION/EXPERIENCES:
1. MSFT and BI have a lot of updates. User beware. Maybe I should say as in be Aware. That doesn't mean danger. Just something you might have to deal with. (or maybe not. rumor has it that thousands of users never install a single update ever.)
2. My IMPRESSION/EXPERIENCE is what it is. Is it correct? Well, if it's my experience then yeah, it's my experience. Is the experience from misuse or misunderstanding? It could be. Again, It's just MY experience. Is Vanilla ice cream better than chocolate? In my opinion yes but I know of people that say the opposite. They also oddly enough don't go yelling at people and say how they're lying.
3. There are updates other than MSFT and BI. This isn't a slam or knock against them. I'm just pointing out that they're there and maybe you'll want to do them. Or not? I don't know. everyone does their systems differently and has different opinions. Just don't express a different opinion here as you'll soon be yelled at like Maurey Povich yells at guests. (the Maurey mention was meant as a joke. haha...)
4. I've always heard its a one-man operation. I hate to see forum members complain and hold that against him when they need help. He's trying and does a great job. (again, imho here) If someone needs more, they might want to consider more than a $60 software application.

Fenderman - I will give you credit that the OP never mentioned setup ease or turnkey. That comment was more around how we handle people on here. When someone has a question, or maybe even posts something incorrectly, then yelling at them with an awful tone might not be the best route to go. I'm definitely not saying you can't. You definitely can. I'm just proposing people to be a little nicer and maybe more would try to help each other out. Otherwise, we all could end up with a forum with only one opinion and anyone who says anything different will be treated as if they're on a 90s talk show.

Yes you hit a nerve by LYING. I hate that shit. I already explained why each and every statement you made is an outright lie and misrepresentation. I will do it again since you keep repeating the same lies.
1- Yes users should be aware that there are OPTIONAL updates in both BI and widows that provides feature and security improvements. You dont need to install them. They should also be aware that NVR and camera makers do not provide frequent updates despite knowing of bugs and exploits which can leave not only your video vulnerable but all devices on your network. Tell me which option your prefer?
2 - You falsely and maliciously claim that blue iris is not dependable. Compared to what? What factual basis do you have to come to this conclusion. None.
3 - You are being yell at for lying. Again. See number 1. How is providing OPTIONAL updates a BAD thing???????????????
4- It is a one man operation. Again you lie. Go back and read your original post. There, you claimed that the software is written by one guy and therefore you cant expect it to be dependable. Now you change it to how quickly he responds to support requests, which is not what you initially stated. What a bunch of bull. No one is talking about the slow support. OP never even mentioned trying to contact support. In fact, he mentioned that DW spectrum has been ignoring him for SALES - how many employees do you think THEY have.
Your further lied and falsely alleged that blue iris takes more work to secure. FALSE, but you glossed over that in your response.
Its not that you have a different opinion, you are factually incorrect and when corrected you still lie. Stop lying and dont tell me how to run my forum, i dont need your advice.

 

[area651]

Yes you hit a nerve by LYING. I hate that shit. I already explained why each and every statement you made is an outright lie and misrepresentation. I will do it again since you keep repeating the same lies.
1- Yes users should be aware that there are OPTIONAL updates in both BI and widows that provides feature and security improvements. You dont need to install them. They should also be aware that NVR and camera makers do not provide frequent updates despite knowing of bugs and exploits which can leave not only your video vulnerable but all devices on your network. Tell me which option your prefer?
2 - You falsely and maliciously claim that blue iris is not dependable. Compared to what? What factual basis do you have to come to this conclusion. None.
3 - You are being yell at for lying. Again. See number 1. How is providing OPTIONAL updates a BAD thing???????????????
4- It is a one man operation. Again you lie. Go back and read your original post. There, you claimed that the software is written by one guy and therefore you cant expect it to be dependable. Now you change it to how quickly he responds to support requests, which is not what you initially stated. What a bunch of bull. No one is talking about the slow support. OP never even mentioned trying to contact support. In fact, he mentioned that DW spectrum has been ignoring him for SALES - how many employees do you think THEY have.
Your further lied and falsely alleged that blue iris takes more work to secure. FALSE, but you glossed over that in your response.
Its not that you have a different opinion, you are factually incorrect and when corrected you still lie. Stop lying and dont tell me how to run my forum, i dont need your advice.

1. We're saying the same thing here but using different approaches. You're saying "optional", I'm saying "I'm not saying you shouldn't or can't. I'm just saying you have to pay some attention to do so" If you're seriously asking me what I perfer, I would say that people need to always look at the update, and decide for themself if they want it or need it. (that's kind of the defintion of optional isn't it?) I never said that they have to. I was just pointing out that they're there and if you DO just install them willy-nilly then it can get tricky.
2. I said its my opinion. The factual basis is my experience and opinion. I'm not saying BI is junk. I'm trying to convey that a user can get his system unstable pretty easily. I've done it! doh!.. I just pay attention and learn. Just user beware.
3. To help you understand, I never said it was a bad thing? Where did you see that? Again, I'm pointing out that its something that someone might, or might not encounter.
4. I think I might see the confusion here. In post #4, I was referring to dependability and support. I deal a lot with AWS and they're dependability and support is amazing but I'll warn ya, it's pricey. I also deal with some "low cost" cloud providers and I'll tell you both the quality and support isn't the same. I'm trying to convey that you get what you pay for and no one should get mad at the creator of BI as he's charging so little. I definitely think its a great product and worth the price but I wouldn't put it in the same realm as the extremely high priced other softwares I've ever worked with.

I love BI. If I didn't, I'd be using something else.

The keeping it secure comment was about the overall configuration. I even said "With firmware updates on cameras/computers, OS updates (even just critical ones), browser updates,...". I never said that was just BI. I think its everything needs to be installed correctly and that can take some knowledge.

...dont tell me how to run my forum, i dont need your advice.

That's my bad and I apologize. I didn't realize it was your forum. I messed up. Sincere apologies sent your way...

 

[fenderman]

1. We're saying the same thing here but using different approaches. You're saying "optional", I'm saying "I'm not saying you shouldn't or can't. I'm just saying you have to pay some attention to do so" If you're seriously asking me what I perfer, I would say that people need to always look at the update, and decide for themself if they want it or need it. (that's kind of the defintion of optional isn't it?) I never said that they have to. I was just pointing out that they're there and if you DO just install them willy-nilly then it can get tricky.
2. I said its my opinion. The factual basis is my experience and opinion. I'm not saying BI is junk. I'm trying to convey that a user can get his system unstable pretty easily. I've done it! doh!.. I just pay attention and learn. Just user beware.
3. To help you understand, I never said it was a bad thing? Where did you see that? Again, I'm pointing out that its something that someone might, or might not encounter.
4. I think I might see the confusion here. In post #4, I was referring to dependability and support. I deal a lot with AWS and they're dependability and support is amazing but I'll warn ya, it's pricey. I also deal with some "low cost" cloud providers and I'll tell you both the quality and support isn't the same. I'm trying to convey that you get what you pay for and no one should get mad at the creator of BI as he's charging so little. I definitely think its a great product and worth the price but I wouldn't put it in the same realm as the extremely high priced other softwares I've ever worked with.

I love BI. If I didn't, I'd be using something else.

The keeping it secure comment was about the overall configuration. I even said "With firmware updates on cameras/computers, OS updates (even just critical ones), browser updates,...". I never said that was just BI. I think its everything needs to be installed correctly and that can take some knowledge.



That's my bad and I apologize. I didn't realize it was your forum. I messed up. Sincere apologies sent your way...

We are not saying the same thing. You are intentionally lying to make it appear as if there is more work required to maintain blue iris and that its less dependable than other solutions. That is false and done with malice. Stop lying. You have not provided a SINGLE fact to backup these false notions. Go take a look at the NVR section of this forum and see what kind of issues they have.
Stop changing your story. You did say it was just BI, this entire thread is about a stability issue with the blue iris webserver that the OP is fed up with. Your original post was in response to that. Keep putting your foot in your mouth.

 

[Flintstone61]

(looks around) ('-') Interesting thread. I'm a noob with a Blue Iris PC and 3 Cameras, off line only. Some of our other Condos have remote camera viewing. I envy that. It'd be nice to see the Boiler temps on a Saturday in my Pajama's with a coffee.
The Condo Board members can barely send and recieve a text message. Asking for an $80 a Month Comcast business connection and trying to explain was like trying to ask Congress to fund a Mars Mission by starting out with a refresher in planetary mechanics. It went over like a Lead Balloon.
But as of now, I can singlehandedly lose a Camera in Bi just getting adventurous with settings.
I'm not even ready to think about VPN's, Internet access, and remote viewing. I have zero time to muck around with the Security system unless there is an incident at the Condo. I have crap tons of other stuff to do. We have 13 Analog cameras on a DVr and another 2 Cameras in a remote garage on an Amcrest 4k 8 channel dvr. I use the camera system to avoid running into $h!tBag @$$hat residents mostly. ...
When the time comes to try to view a camera from my iPhone or a remote PC. I'll check back in here and dig around.
I have gotten a 2 bar Xfinity wifi signal off someones router when I hang my Net Gear USB N device on a USB extension cord inside a wall. Thats how i get the "internet time sync" on all my security components in the Rack. fun times.

 

[area651]

We are not saying the same thing. You are intentionally lying to make it appear as if there is more work required to maintain blue iris and that its less dependable than other solutions. That is false and done with malice. Stop lying. You have not provided a SINGLE fact to backup these false notions. Go take a look at the NVR section of this forum and see what kind of issues they have.
Stop changing your story. You did say it was just BI, this entire thread is about a stability issue with the blue iris webserver that the OP is fed up with. Your original post was in response to that. Keep putting your foot in your mouth.

Sigh...ok. Nothing was meant with malice. I'll apologize for that too. I apologize it came across that way.

 

[Flintstone61]

Sigh...ok. Nothing was meant with malice. I'll apologize for that too. I apologize it came across that way.

Hey Area 651...I'm in the 651 area code. how about you?

 

[rickroll]

You should definitely switch to DW which resells nxwitness as ipvms in the US. Its about 70 bux a camera but with free lifetime upgrades to newer versions. They have better options for commercial settings like yours. Their software is so perfect that there has never been a reported issue EVER. Each bi yearly update is so thoroughly vetted that they closed their support forum and fired all technical support staff as their were not getting any complaints. All the rest of us have had enough of blue iris as well. Every single blue iris user has this issue - as you stated it is clearly something to do with the software so everyone running the same versions as yours MUST be experiencing the same problem. Its INSANE..Oh wait a minuet, we are not having this issue. Hmmmmmm, what can it be. Can it be user error on your part? Can the fact that you are pulling remote streams be causing your recording issues? Can it be that you chose to update to a BETA version of blue iris, despite being given the option to update to a STABLE version? When this dual path update came out I stated "This feature was likely added so that folks with update OCD would stop bitching. My guess is that many of them will still update and complain." 5.2.6 - April 22, 2020 - You can now skip updates until changes have been validated as stable by those on the more-frequent update track I was spot on. It amazes me that you get all pissed off about an issue that you claim to have for a while, but this is your first post about it. I still dont know of you are looking for a solution or just want to trash BI while moving to DW.

When I mentioned "I am running Win 1909 latest update, latest BI 5 patch 5.2.7.12, the problem been happening for a while in previous patches too " I meant for a while as Dec 2019, hence my emails with Ken. I let him TV into BI server several times and we emailed back and forth for more than a month.
Also about the patch as i said other patches too, and I updated to 5.2.7.12 literally 2 days ago. I also reinstalled BI 2 times

 

[rickroll]

I also understand that BI is one man shop pretty much hence the price and don't expect there to have an army of support ready to answer all my questions and resolve my problem with lightning speed. I just can't figure out what can break Web Server remote

 

[IAmATeaf]

If you have it running as a service, disable it then restart the BI service (or restart the machine) then log back in and re-enable the service. It should then prompt you for username/password so enter those details and see how it goes.

With one of the recent changes the context that the BI service runs in changed hence the need to do the above.

 

[fenderman]

When I mentioned "I am running Win 1909 latest update, latest BI 5 patch 5.2.7.12, the problem been happening for a while in previous patches too " I meant for a while as Dec 2019, hence my emails with Ken. I let him TV into BI server several times and we emailed back and forth for more than a month.
Also about the patch as i said other patches too, and I updated to 5.2.7.12 literally 2 days ago. I also reinstalled BI 2 times
View attachment 62068

You cant even describe your problem correctly and tell us when the problem started in your OP. The first line should have stated you had this issue since December and that you contacted support. So you have an ongoing problem for 6 months and have net yet attempted a clean install of BI and/or windows? This is a 2 minuet process for BI and a 20 minuet process for windows. What other crap are you running on the same system (my guess is a ton of crap)? This is 100 percent something on your end or else there would be hundreds of posts about the problem. You still have an issue where you didnt follow release notes with respect to the service error.
Order DW ipvms, like I said, they never have any issues. Let us know how it works out for you.

 

[rickroll]

You cant even describe your problem correctly and tell us when the problem started in your OP. The first line should have stated you had this issue since December and that you contacted support. So you have an ongoing problem for 6 months and have net yet attempted a clean install of BI and/or windows? This is a 2 minuet process for BI and a 20 minuet process for windows. What other crap are you running on the same system (my guess is a ton of crap)? This is 100 percent something on your end or else there would be hundreds of posts about the problem. You still have an issue where you didnt follow release notes with respect to the service error.
Order DW ipvms, like I said, they never have any issues. Let us know how it works out for you.

I reinstalled Windows, and as stated reinstalled BI 2 times.
So, i went back to older patch but as i said above it still does unexpected shut downs.
By the way I am not running anything on that machine, only Blue Iris