BI V5 Licensing Issues

[Cor K Dikland]

From time to time I find myself looking at BI videos or snapshots with big bold red letters indicating that my version is a Demo install. I re-enter my license key and the problem goes away (until next time). In the last year this has happened at least 3 times even though my license is good till June this year.

This morning BI went back into demo mode again but this time it would not accept my key. It said it has been used too many times (only because BI made me) and my Demo period has expired. I contacted support but given the time it takes them to report, I suspect I will be down for days.

Am I the only one experiencing this annoying problem?

 

[looney2ns]

From time to time I find myself looking at BI videos or snapshots with big bold red letters indicating that my version is a Demo install. I re-enter my license key and the problem goes away (until next time). In the last year this has happened at least 3 times even though my license is good till June this year.

This morning BI went back into demo mode again but this time it would not accept my key. It said it has been used too many times (only because BI made me) and my Demo period has expired. I contacted support but given the time it takes them to report, I suspect I will be down for days.

Am I the only one experiencing this annoying problem?

not here, where did you purchase the key?

 

[Cor K Dikland]

not here, where did you purchase the key?

The Key is at least 2+ years old. Bought it directly fromthe BI website. I have a key for V5 but when I enter it it says that is just a support/maintenance key that expires this June 2020

 

[fenderman]

From time to time I find myself looking at BI videos or snapshots with big bold red letters indicating that my version is a Demo install. I re-enter my license key and the problem goes away (until next time). In the last year this has happened at least 3 times even though my license is good till June this year.

This morning BI went back into demo mode again but this time it would not accept my key. It said it has been used too many times (only because BI made me) and my Demo period has expired. I contacted support but given the time it takes them to report, I suspect I will be down for days.

Am I the only one experiencing this annoying problem?

If you want to do a teamviewer session I can rest your demo for you so you will have another 15 days until support responds.
Note your license never expires. It is perpetual.

 

[Cor K Dikland]

If you want to do a teamviewer session I can rest your demo for you so you will have another 15 days until support responds.
Note your license never expires. It is perpetual.

Thanks for the offer. Support contacted me last night but only had questions and no solution. Hopefully the liked/understood my answer and get back with a solution real soon