1) What is the model of the camera
2) is the BI picture a Live view in full frame or is it a recording ?
3) is picture in the BI console or is it in the UI3 ?
4) Are both pictures on the same monitor ?
5) What version of BI ?
6) What CPU are you using for BI.
7) Are you using hardware acceleration in the processing ?
1) screen shots of the camera settings in the camera
2) BI video tab
3) network IP camera configuration, button in video tab
Post two recording one for BI and one from the camera. Static pictures may not show the problem.