BI4 Crashing

[claytonm]

This is driving me nuts now. The BI4 client is crashing all the time which also crashes the webserver part causing me to remotely loose connection. I have to refresh my remote screen and re log back in. Each time the app crashes, an event log is created so was wondering if anyone can assist with fixing this up. This is the only application that is crashing and when it does crash, the rest of the computer works fine.

I am running a i5 processor, 8GB memory, win 8 OS, not sure on hdd speed but should be a 7200rpm drive. Can anyone point me to a possible fix?

Log Name: Application
Source: Application Error
Date: 12/06/2015 8:55:07 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXXXXXXXXXXXXXX
Description:
Faulting application name: BlueIris.exe, version: 4.0.8.1, time stamp: 0x55704484
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
Exception code: 0xc0000409
Fault offset: 0x0000000000074a30
Faulting process id: 0x2998
Faulting application start time: 0x01d0a4aa6ba35a8f
Faulting application path: C:\Program Files\Blue Iris 4\BlueIris.exe
Faulting module path: C:\Program Files\Blue Iris 4\MSVCR120.dll
Report Id: aac203db-109d-11e5-bece-00090ffe0001
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-06-12T00:55:07.000000000Z" />
<EventRecordID>32958</EventRecordID>
<Channel>Application</Channel>
<Computer>XXXXXXXXXXXXXXXXXXX</Computer>
<Security />
</System>
<EventData>
<Data>BlueIris.exe</Data>
<Data>4.0.8.1</Data>
<Data>55704484</Data>
<Data>MSVCR120.dll</Data>
<Data>12.0.21005.1</Data>
<Data>524f83ff</Data>
<Data>c0000409</Data>
<Data>0000000000074a30</Data>
<Data>2998</Data>
<Data>01d0a4aa6ba35a8f</Data>
<Data>C:\Program Files\Blue Iris 4\BlueIris.exe</Data>
<Data>C:\Program Files\Blue Iris 4\MSVCR120.dll</Data>
<Data>aac203db-109d-11e5-bece-00090ffe0001</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Cheers
Clayton

 

[ruppmeister]

Im no expert here, but that code that you are getting in the fault module (MSVCR120.dll) has to do with Microsoft Visual C++ I believe. I don't know how or if Blue Iris is using that or not. Is your system up-to-date on Microsoft updates?

Hopefully someone who knows this error can help you out here.

 

[fenderman]

@claytonm Are all your windows updates and service packs installed? What is the cpu utilization?

 

[Suzy000]

If the problem in msvcp120.dll then whenever you start the application/game you may experience various kinds of errors. Load if from http://fix4dll.com/msvcp120_dll and copy it to the installation folder of the application or game, or copy it into the Windows system folder . Then reboot the computer and see if anything has changed.