blue iris isn't helping me

[jscott1988]

ive posted this 3 times now. when i playback footage via software its results in a blank black screen. however when i use a 3rd party software i get the video to play but it plays in FF and i cant change it (i.e play pause skip slowmotion). i have contacted blue iris multiple times and there seems to be little to no response their response time is horrible at best please some one help.

the information and technical approach is at the following link

play back failure black screen

 

[fenderman]

you dont provide enough info..no one can help you.....record to bvr format

 

[jscott1988]

okay so i have included all the settings for my current setup. as far as recording to BVR format i am the that's atleast what the file system in windows labels them.
aside from this what kind of information are you looking for?
View attachment 19836 View attachment 19836

 

[fenderman]

okay so i have included all the settings for my current setup. as far as recording to BVR format i am the that's atleast what the file system in windows labels them.
aside from this what kind of information are you looking for?

none of those settings are relevant...post the camera properties video tab>configuration and the record tab and file format within the record tab...for each camera

 

[jscott1988]

okay here you go if there is any more information needed please let me know

 

[fenderman]

okay here you go if there is any more information needed please let me know

View attachment 19837 View attachment 19838

use direct to disk encoding...
for testing either increase the size of the new folder substantially (make sure you dont over allocate) or disable combine and cut on your cams record tab.....you might also try uninstalling and reinstalling

 

[slowmod]

a few other things to try if needed- first is try changing to a different monitor / screen resolution, if you are currently 1920x1080 try going 1280 x 720. also under your advanced screen settings then Monitor try changing your refresh rate, you may have to uncheck "hide modes that cannot be displayed", try a few different ones there, if your monitor flips out and doesnt come back on just hold tight for about 15 seconds and it will revert. - I have seen this be an issue when running HD TV's as a monitor(s).

The next step would be to update the video driver. usually you have to go through the computer vendor site to do this. if you know the video chipset in the PC currently you can remove the computer vendor installed driver/software and usually go straight to the source such as Intel and get the latest and greatest.

I have seen both of the above cause issues with both playback and live view.

 

[jscott1988]

will try and test and get back to you when i can thank both of you for the help fenderman and slowmod