Blue Iris Remote Login Problems

N

Nigel Kennedy

n3wb
Sep 23, 2019
6
0
New Zealand
Hi - hoping someone can help - when I login to the server using LAN, everything works fine, however when I try using WAN, the login page just keeps saying "Redirecting" then takes me back to the login page. Any ideas?
I have tried shutting down BI and computer. Using the Wizard, it says the port is open.
 
Nigel Kennedy said:
Hi - hoping someone can help - when I login to the server using LAN, everything works fine, however when I try using WAN, the login page just keeps saying "Redirecting" then takes me back to the login page. Any ideas?
I have tried shutting down BI and computer. Using the Wizard, it says the port is open.
Click to expand...
  • Is this when trying remote on a smartphone or PC?
  • If on phone, is it when using the BI app or accessing BI's UI3 on a browser ?
 
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Nigel Kennedy said:
It's when using an Android phone on Chrome browser to access UI3 server.
Click to expand...
@CTee having similar error 3 weeks ago here. You might quiz him if resolved.

EDIT: Hmmm, you're in NZ, he's in AU, I wonder if it's a cellular network issue? @SouthernYankee reports success here in US on a Samsung using Chrome.
 
Last edited:
I still didnt sort this - its isolated to chrome on my Samsung galaxy s10+ via WAN (lan is fine) , on my tab samsung S6 and iphone 8 it works perfectly on WAN via chrome. I just setup a shortcut in samsungs "internet" browser app and it works fine in there

I really have no explanation as to why it keeps redirecting
 
Nigel Kennedy said:
Hi - hoping someone can help - when I login to the server using LAN, everything works fine, however when I try using WAN, the login page just keeps saying "Redirecting" then takes me back to the login page. Any ideas?
I have tried shutting down BI and computer. Using the Wizard, it says the port is open.
Click to expand...

I'm experiencing this same issue using Chrome, Firefox (on a PC) and the BI Android app. Currently running Blue Iris Release 5.0.4.4 x64 and I'm able to log into the web UI (as well as Blue Iris Android app 5.0.4.4) just fine on and off my LAN. However, when OFF my LAN and trying to switch between cameras I get this in the web UI:

Code: 
ui3.js?v=92-5.0.4.4:18203 error toast: An error occurred loading the camera list.<br>Response: 0 error<br>Status: error<br>Error: <br>URL: json
json:1 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
preset_5.jpg:1 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
preset_4.jpg:1 Failed to load resource: the server responded with a status of 503 (Service Unavailable)
preset_6.jpg:1 Failed to load resource: the server responded with a status of 503 (Service Unavailable)
preset_7.jpg:1 Failed to load resource: the server responded with a status of 503 (Service Unavailable)
preset_8.jpg:1 Failed to load resource: the server responded with a status of 503 (Service Unavailable)
preset_9.jpg:1 Failed to load resource: the server responded with a status of 503 (Service Unavailable)
preset_10.jpg:1 Failed to load resource: the server responded with a status of 503 (Service Unavailable)
preset_11.jpg:1 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
preset_12.jpg:1 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
ui3.js?v=92-5.0.4.4:18299 Response: 0 error
Status: error
Error:
URL: json
ui3.js?v=92-5.0.4.4:18203 error toast: An error occurred loading the camera list.<br>Response: 0 error<br>Status: error<br>Error: <br>URL: json
json:1 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
preset_13.jpg:1 Failed to load resource: the server responded with a status of 503 (Service Unavailable)
preset_14.jpg:1 Failed to load resource: the server responded with a status of 503 (Service Unavailable)
preset_15.jpg:1 Failed to load resource: the server responded with a status of 503 (Service Unavailable)
preset_16.jpg:1 Failed to load resource: the server responded with a status of 503 (Service Unavailable)
preset_17.jpg:1 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
preset_18.jpg:1 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
preset_19.jpg:1 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
preset_20.jpg:1 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT

When ON my LAN everything works fine. I also want to add that I'm using the same URL and port number for both internal and external access.
 
Last edited:
Hi. The error code of 0 usually means a connection could not be established. That happens when network conditions are very poor.

If it happens only when switching cameras, that would be unusual. Maybe caused by all the attempts to load ptz preset thumbnails.
 
bp2008 said:
Hi. The error code of 0 usually means a connection could not be established. That happens when network conditions are very poor.

If it happens only when switching cameras, that would be unusual. Maybe caused by all the attempts to load ptz preset thumbnails.
Click to expand...

Thanks for the reply! This happens on different WAN connections (e.g. cellular, various public WiFi's) it only does not happen if I'm on my LAN. I can even switch video streams on the BI Android app over cellular with no problems if I first connect to my OpenVPN. It's something about a straight WAN connection that BI does not like. I do not use OpenVPN bc it's an extra step so I setup Stunnel on pfSense but even bypassing Stunnel I still experience the same issues. This previously worked for several years without issues.

I do not have any PTZ cameras so is there a way to disable that entirely? Also, is there a way to view BI web server logs to see what's going on?
 
Are you using any kind of proxy server for WAN access? Nginx, stunnel, etc?

alteredstate said:
I do not have any PTZ cameras so is there a way to disable that entirely?
Click to expand...

In Blue Iris camera properties, there is the PTZ/Control tab, where you can disable PTZ for cameras that don't have it. That will keep UI3 from trying and failing to load preset thumbnails. Although I doubt it will make a difference to your problem, because you say it affects the BI android app too, and as far as I know only UI3 loads preset thumbnails.

alteredstate said:
Also, is there a way to view BI web server logs to see what's going on?
Click to expand...

I don't think BI can keep detailed web server logs.
 
bp2008 said:
Are you using any kind of proxy server for WAN access? Nginx, stunnel, etc?
Click to expand...

I am using the Stunnel (5.50) pfSense package but as a test I changed the port forward to bypass Stunnel but experienced the same issues.

bp2008 said:
In Blue Iris camera properties, there is the PTZ/Control tab, where you can disable PTZ for cameras that don't have it. That will keep UI3 from trying and failing to load preset thumbnails. Although I doubt it will make a difference to your problem, because you say it affects the BI android app too, and as far as I know only UI3 loads preset thumbnails.
Click to expand...

Thank you! Disabling the PTZ/Control on every one of my cameras fixed this issue, at least when using the web UI. However, I still experience the disconnect issue when using the BI Android app (both web UI and Android app connections are set back to Stunnel using the same URL and port). Since the web UI works now I doubt this issue has anything to do with my connection.

bp2008 said:
I don't think BI can keep detailed web server logs.
Click to expand...

Are there any log files at all for either the app or BI itself that would indicate why I always get disconnected?
 
Here's the same problem, one day no connection. Not via iOS, not via Lan or Wlan. Backup restored. Don't know what it is but know that BLUE Iris is not stable security software. This has happened a few times now, but no connection at all.
 
RS1969 said:
Here's the same problem, one day no connection. Not via iOS, not via Lan or Wlan. Backup restored. Don't know what it is but know that BLUE Iris is not stable security software. This has happened a few times now, but no connection at all.
Click to expand...
This sounds completely different than the issue in this thread. You may want to start a separate thread for yourself and include all the appropriate information about your setup that the folks here will end up asking you about.
 
RS1969 said:
Here's the same problem, one day no connection. Not via iOS, not via Lan or Wlan. Backup restored. Don't know what it is but know that BLUE Iris is not stable security software. This has happened a few times now, but no connection at all.
Click to expand...
No you dont know. What we do know is that your are incompetent and unable to diagnose your problem and therefore blame blue iris. Its likely your firewall or you ip address changing . We also know that you like to jump to conclusions without doing proper testing. If the problem was blue iris everyone here would have that same issue.
I do suggest you move to another recording solution. Let us know what you choose and how that works out.
 
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