Hi all, this is my first post although I have read and learned allot from here over the years. I'm a longtime BI user, I have it on two machines for home use. On one of the machines I updated to Windows 10 only after checking to make sure that it worked ok with the latest BI software. I read before hand that I might have to reinput my key.
After the update, I input my old key and it does not work. I read online that this has happened to a few other folks and that they have contacted customer support to get a new key. So I send customer support my old key that does not work and request a new key.
The response I get from Blue Iris is a key for the old version 3 of blue Iris with an upgrade code to purchase version 4 again at half price.
I am running this software on two machines. I look back through my emails and I have paid for it now 4 times due to new computers and one lost hard drive. To make this even more frustrating I don't see anyplace to download the old version 3 software and I never had it on the machine that I upgraded to Windows 10. Its not clear that version 3 even works on windows 10 and I suspect it does not since its not supported any more.
So I did get a new key from BI for an old version of software that I can't download that I would guess does not run on Windows 10 anyway.
Why would BI respond like this? I sent them all four of my old keys. Do they think I have some sort of smuggled key? If thats the case why don't they just tell me that. I have the old perspective emails showing all four previous purchases and have sent those to BI in a follow up email.
Has anyone else been treated this way?
After the update, I input my old key and it does not work. I read online that this has happened to a few other folks and that they have contacted customer support to get a new key. So I send customer support my old key that does not work and request a new key.
The response I get from Blue Iris is a key for the old version 3 of blue Iris with an upgrade code to purchase version 4 again at half price.
I am running this software on two machines. I look back through my emails and I have paid for it now 4 times due to new computers and one lost hard drive. To make this even more frustrating I don't see anyplace to download the old version 3 software and I never had it on the machine that I upgraded to Windows 10. Its not clear that version 3 even works on windows 10 and I suspect it does not since its not supported any more.
So I did get a new key from BI for an old version of software that I can't download that I would guess does not run on Windows 10 anyway.
Why would BI respond like this? I sent them all four of my old keys. Do they think I have some sort of smuggled key? If thats the case why don't they just tell me that. I have the old perspective emails showing all four previous purchases and have sent those to BI in a follow up email.
Has anyone else been treated this way?