@CarbRageWelcome to the forum! I have never seen a nellys product that could not be updated. You might what to try PMing @RyanODan who is a nellys rep.
Hey @CarbRage, PM me with order details so I can look up your order. Those models were set whenever Hikvision was releasing unbranded products with unbranded firmware about a year or two ago.
Unlike now(which are all the same US firmware for branded and unbranded) those have a specific unbranded firmware.
Hey Ryan,
Orders 100010857 100009646
It was the holiday weekend so i figured i would ask guys in the forum. Normally I would have pestered you guys on the phone. No rush for the firmware. On another not I flashed the 7608 to the newest version and for some reason it enabled the cube cam's audio alarm for motion, is scared the crap out of my kids, which was pretty damn funny!