Can't access it from another device

jdomi

jdomi

n3wb
Jan 7, 2015
5
0
Colleagues,

My first post but long time reader. Since upgrading from 3.x.x.x to 4.0.0.x I cannot access BI from a device other than were it is installed. I cannot access it from laptops or from our Android and iPhone apps. The IP address and port are correct, I have looked at it long enough to say that I need help. What should I do?

Best regards.
 
Welcome to the forum..what is the error message that you get?
Couple of things to check...make sure the user (blue iris options>users) does not have "lan only" checked
Check the port to see if its open canyouseeme.org
 
fenderman,

Thank you for welcoming me to the forum.

The error message I get on the browser is "Page cannot be displayed. Make sure the web address http://xx.xxx.x.xxx:3000 is correct"

The user in BI doesn't have "LAN only" checked, which s correct.

When I run port 3000 through canyouseeme.org it says the following:
Error: I could not see your service on xx.xx.xx.xx on port (3000)
Reason: Connection timed out

However, the port is open in my router.

Regards.
 
Can you log in if the device is on your network? if not, then check your firewall settings.
 
fenderman,

The firewall settings should be fine, what would I need to check for? Remember that this happened after upgrading to version 4 on all devices. BI itself is installed on my Windows Server 2012 Essentials.

Regards.
 
jdomi said:
fenderman,

The firewall settings should be fine, what would I need to check for? Remember that this happened after upgrading to version 4 on all devices. BI itself is installed on my Windows Server 2012 Essentials.

Regards.
Click to expand...
Can you log in if the device is on your network?
 
There is a detailed description in the help file as to how to set the windows firewall...the fact the BI3 was fine is irrelevant.
 
fenderman,

No, I can't login on my network.

I will take a look at the help file and report back.

Best regards.
 
Ok, I got it to work now. I opened the Windows Firewall on the server, which is where the application is installed, and I did 2 things:

1) Delete the 2 old entries for BI v3
2) For each one of the new 2 entries for BI v4 I went to the Properties > Advanced tab and only Domain and Private were checked so I also checked Public

That was all.

Thank you fenderman for your help.

Best regards.
 
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