Cant get the mobile app to connect with firewall on

[Josh277]

Title pretty much says it all. IF my firewall on the computer is on. The computer software works fine, but I can't connect via the BI app (Android or Apple) If I turn off the firewall then I can connect the mobile app without any issues. Any suggestions on what to do? Or do I just need to keep the firewall off.

Thank in advance

 

[fenderman]

Title pretty much says it all. IF my firewall on the computer is on. The computer software works fine, but I can't connect via the BI app (Android or Apple) If I turn off the firewall then I can connect the mobile app without any issues. Any suggestions on what to do? Or do I just need to keep the firewall off.

Thank in advance

Leave the firewall on..create an exception for blue iris. What firewall are you using? See the networking section of the help file.

 

[Josh277]

Mcafee. I thought I had an exception for BI I'll double check that again I'll also look at the network section of the help file.

 

[fenderman]

Mcafee. I thought I had an exception for BI I'll double check that again I'll also look at the network section of the help file.

mcafee is known to cause issues. See this thread for the solution. https://www.ipcamtalk.com/showthread.php/2723-McAfee-Security-Center-and-BI-modile-app?highlight=mcafee

 

[Josh277]

Thank you so much. I was able to make it work. Thank you