Can't login to NVR after upgrade

citronboi

n3wb
Joined
Dec 24, 2018
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I think I might have royally screwed up. I am not able to gain admin access to my NVR. I have a LV-N9808C8E and I was trying to upgrade it to V3.4.93 build 170821. After it successfully upgraded, it messed up my login credentials (see pic 1) and now I can't gain access to my NVR. I tried to reset the password by clicking on "Forgot pass..." but it pulls up a window (see pic 2) to import a file? I'm not sure how to use this to reset it. It doesn't even allow me to change username, they are all pre-selected (see pic 3). I tried to follow the instructions I found online about getting the window with serial number and secure code, but my system does not seem to have that available. Please help.
 

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