Can't update: BlueIris.chm failed

[Bryk]

I am having difficulty upgrading Blue Iris from 4.5.8.5 x64 to the current version (4.5.8.1). Was having this same difficulty earlier in the week (before 4.5.8.1 was posted), so I don't think it is a problem with the actual update file. I am running Blue Iris Update Helper.

When I click on "Check for update now" in Blue Iris, I get am prompted with "Version 4.6.8.1 is now available" and I click Yes to download now. The update is downloaded and I get:

********************
Blue Iris Update

Updating Files
********************

followed by

*********************
updater
Update of C:\Program Files\Blue Iris 4\BlueIris.chm failed
(5)--make sure it is not in use
***********************

I searched the forums to see if there was anything related to this issue, but did not find anything. Any thoughts on what is going on and how to get around it?

 

[fenderman]

I am having difficulty upgrading Blue Iris from 4.5.8.5 x64 to the current version (4.5.8.1). Was having this same difficulty earlier in the week (before 4.5.8.1 was posted), so I don't think it is a problem with the actual update file. I am running Blue Iris Update Helper.

When I click on "Check for update now" in Blue Iris, I get am prompted with "Version 4.6.8.1 is now available" and I click Yes to download now. The update is downloaded and I get:

********************
Blue Iris Update

Updating Files
********************

followed by

*********************
updater
Update of C:\Program Files\Blue Iris 4\BlueIris.chm failed
(5)--make sure it is not in use
***********************

I searched the forums to see if there was anything related to this issue, but did not find anything. Any thoughts on what is going on and how to get around it?

download the update from the website..close blue iris and apply.

 

[Bryk]

Thanks for the suggestion. I downloaded the update (update64.exe), clicked on it, and the same issue occurred. I checked Task Manager and BI was not running (although BiUpdateHelper was).

 

[fenderman]

Thanks for the suggestion. I downloaded the update (update64.exe), clicked on it, and the same issue occurred. I checked Task Manager and BI was not running (although BiUpdateHelper was).

have you restarted the pc? The chm is the help file, make sure its not open.

 

[Bryk]

Yes, I tried that earlier in the week...no luck. And, I just did it now...still no luck I was hoping I was doing something stupid (haven't ruled that out yet). Any other thoughts? I suppose the last suggestion would be to reinstall BI.

 

[fenderman]

Yes, I tried that earlier in the week...no luck. And, I just did it now...still no luck I was hoping I was doing something stupid (haven't ruled that out yet). Any other thoughts? I suppose the last suggestion would be to reinstall BI.

try it again...use restart - not shutdown...

 

[Bryk]

Restarted just now...same issue :-(

 

[fenderman]

Restarted just now...same issue :-(

try deleting the chm file or rename it.. chm.old

 

[Bryk]

I renamed the chm file as you suggested. Now the update chokes but says "Update of C:\Program Files\Blue Iris 4\BlueIris.exe failed (5)--make sure it is not in use".

Thoughts? (Thanks for the continued suggestions, fenderman)

 

[fenderman]

I renamed the chm file as you suggested. Now the update chokes but says "Update of C:\Program Files\Blue Iris 4\BlueIris.exe failed (5)--make sure it is not in use".

Thoughts? (Thanks for the continued suggestions, fenderman)

are you running as a service? check task manager to see that the application is not in use..