Connecting error iVMS-4500 app

DannyR

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Hello,

I bought my first Hikvision and i'm having troubles connecting the cam to the app.

Situation:
Cam is in DHCP mode and i changed the port to 8765.
In my router I use static IP by the mac adress of the camera.
In my router i forward port 8765 to the static IP adress of the camera on the same port 8765.

When i open a webbrowser and browse to http://<my external IP>:8765, i'm getting a Hikvision login page. I can login using the user account. So everything works fine.

Now I downloaded the hikvision iVMS-4500 app.

At device management i choose manual adding.
Filling in the alias
Register mode: IP/Domain
IP: <my external IP>
Port: 8765
Username and password.

I use the same parameters as i use when i use a webbrowser.

But i'm getting a error in Dutch:
"Ontvangen van gegevens van de server mislukt"

In English sould be something like:
"Receiving server data failed"
 

alastairstevenson

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Oct 28, 2014
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I believe you need to use the 'media port' (8000 by default) and not the HTTP port, which you have customised to 8765 and forwarded to the internet (risky).
 
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