Hi, not trying to hijack a thread, i thought this somewhat related
I have a similar problem, I just took over a stores 2 x NV54A24-P24-4k-S2 NVR with 24 channels on each. I scanned and sent the QR code with DMSS and it said it sent the info too the email address ) This store has had a forceful change of management due to some financial irregularities , so its a system that the new management has been locked out. I am temped to look inside the NVR for a hard reset but I will not know the passwords well all be defaulted and I will loose the IP camera info. i have tried to scan the QR code but it sends thee reset to some outlook email that there is no access to.
What would be my best options on recovering system access?