dead blue iris computer and recovering account for new computer

D

ducktoller

n3wb
May 13, 2014
4
1
my blue iris computer died. I am trying to recover the hard drive but so far no good. Is there a way to get the blue iris serial number to put on the new server or will I just have to download on the new server and pay the annual fee again?
 
Did you purchase from a place that recorded your e-mail address and license key (like IPCT) ?
Try e-mailing BI support: support@blueirissoftware.com
Next go-around be sure to record the the license key and keep in a safe place. :cool:

BTW, what have you done to "recover" the HDD?
Have you placed on an external USB dock and ran CHKDSK? On a Windows PC that the USB dock is connected to you can run CHKDSK from Windows or from a command prompt (as administrator) as detailed here.
 
TonyR said:
Did you purchase from a place that recorded your e-mail address and license key (like IPCT) ?
Try e-mailing BI support: support@blueirissoftware.com
Next go-around be sure to record the the license key and keep in a safe place. :cool:

BTW, what have you done to "recover" the HDD?
Have you placed on an external USB dock and ran CHKDSK? On a Windows PC that the USB dock is connected to you can run CHKDSK from Windows or from a command prompt (as administrator) as detailed here.
[/QUOTE I did email BI support but no responses yet. I will try the USB dock idea great tip I did try safe booting via USB with no luck but will try this.
Click to expand...
 
IMO, a $25 USB dock that will accept 2.5" and 3.5" SATA drives has been the best tool for the money on my bench when it comes to drive issues, drive cloning, backups, etc.
 
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If you do can't find your old license key or get it recovered by support, then you need to buy the regular blue iris license, not a support renewal.
 
I was afraid of that . I was hoping it was somehow tied to my email when I purchased it like other software licenses I have. Lesson learned to store it safely,
 
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If you filled in your name and email in the "Registration" section of the About tab, that helps Blue Iris support locate your key. Otherwise I suspect they could still look it up based on the email you used when your purchased, if you purchased directly from blueirissoftware.com
 
Yes I did buy from them directly and that is why I emailed their support line but they haven't responded in a few days so if my other measures don't work hopefully they will still respond and I won't have to drop any more $$. Love the software and it has been running on very old computer so regardless if I have to will buy it again if nothing else works.
 
Hi, I have reinstalled the OS and was hoping to locate the license in my email after, but can't find it anywhere. How do i recover the license ? I have 1st 5 and last 5 digits. The system is in demo mode now and I need to reactivate the license. Thanks.
 
BKG said:
Hi, I have reinstalled the OS and was hoping to locate the license in my email after, but can't find it anywhere. How do i recover the license ? I have 1st 5 and last 5 digits. The system is in demo mode now and I need to reactivate the license. Thanks.
Click to expand...
Contact support.
Then when you have the full code at hand, print it on a label and stick it on the Blue Iris computer.
 
After reading here,.. I thought I'd go checking mine and have noticed something odd; note I updated through Digital River.

I received the license key from them after the last time I renewed - would have applied it at the time.

But looking in Settings of my BI installation, the exposed part of the key, first and last 5 character blocks, do not match.

Should these match? Will the key I have in the email that was sent be ok to use should I need it?
 
jimbo123 said:
After reading here,.. I thought I'd go checking mine and have noticed something odd; note I updated through Digital River.

I received the license key from them after the last time I renewed - would have applied it at the time.

But looking in Settings of my BI installation, the exposed part of the key, first and last 5 character blocks, do not match.

Should these match? Will the key I have in the email that was sent be ok to use should I need it?
Click to expand...
That would be a maintenance key that they would have sent you. That is not the same key that you use to activate the software. The original first key they sent you is what you have to have.
 
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